fix problems on Lovi [iphone]

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—— Run into issues on Lovi? Get help pending when official support gets back to you!

Lovi - AI Cosmetic Scanner App
Info:
company: Digital Skincare Inc
: https://lovi.care/faq/
: www.lovi.care
Chat with our AI-based Lovi Support
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Payments issue

Difficult to cancel subscription

Fix: 1. Open Settings: Go to your iPhone Settings and tap on your name at the top. 2. Tap on Subscriptions: Find and select the Lovi subscriptio... ⇲

Charges without authorization

Fix: 1. Review Subscription Settings: Go to Settings > [Your Name] > Subscriptions to check your active subscriptions. Ensure you recognize all c... ⇲

High subscription fees

Fix: 1. Evaluate Usage: Assess how often you use the app and whether the subscription cost aligns with your usage. 2. Look for Discounts: Check... ⇲

Frequent billing issues

Fix: 1. Review Billing History: Check your subscription details in Settings > [Your Name] > Subscriptions to ensure everything is correct. 2. Up... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Use In-App Support: Check if the app has a help or support section. Sometimes, FAQs can provide answers to common issues. 2. Check Onlin... ⇲

No live support available

Fix: 1. Use In-App Help: Check if there’s a help section within the app that provides answers to common questions. 2. Look for FAQs: Search onli... ⇲

Lack of timely responses to inquiries

Fix: 1. Use In-App Support: Check if there’s an in-app support feature that may provide quicker responses. 2. Document Your Inquiries: Keep a re... ⇲
 
Glitches issue

Glitches during analysis

Fix: 1. Restart the App: Close and reopen the app to see if the glitches persist. 2. Ensure Good Lighting: Make sure you are in a well-lit area... ⇲
 
Updates issue

Limited functionality during free trial

Fix: 1. Explore All Features: Make sure to explore all available features during the trial period. Sometimes, features may be hidden or not immed... ⇲
 
Bugs issue

Inaccurate product recognition

Fix: 1. Ensure Clear Images: When scanning products, ensure the images are clear and well-lit. This can improve recognition accuracy. 2. Use Dif... ⇲
 
Loading issue

Lovi fails to load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resol... ⇲
 
Ads issue

Misleading trial information

Fix: 1. Read Terms Carefully: Before starting a trial, read the terms and conditions to understand what is included. 2. Set Reminders: If you’re... ⇲
 
UI issue

Poor user experience

Fix: 1. Provide Feedback: Use any available feedback options within the app to report your experience. This can help improve future updates. 2.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
81.6%

Bad experience
15.3%

Neutral
3.1%

~ from our NLP analysis of 255 combined software ratings.

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SkinSAFE: AI Skincare Scanner

 Private Data Lovi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Face Scanner (1 year): $59.99 Unlock Face Scanner to Track Face Changes
  2. Face Scanner (1 month): $39.99 Unlock Face Scanner to Track Face Changes
  3. Bundle - AI Assistant+Scanner: $39.99 Unlock AI Assistant and AI Scanner tools.
  4. Face Scanner (3 months): $29.99 Unlock Face Scanner to Track Face Changes
  5. Face Scanner (3 months): $59.99 Unlock Face Scanner to Track Face Changes
  6. AI Scanner Monthly: $29.99 AI Scanner Monthly
  7. Face Scanner (1 year): $129.99 Unlock Face Scanner to Track Face Changes
  8. 7Day Skincare Workbook: $4.99 Complete Guide to help your skin in 7 days
  9. Hair Care Workbook: $9.99 Complete Guide to Hair care
  10. Elite Monthly: $39.99 Elite Monthly