fix problems on ActiveFit [iphone]

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—— Run into issues on ActiveFit? Get help pending when official support gets back to you!

ActiveFit
Info:
company: Advanta Health Solutions
: http://www.advantahealth.com/Contact-Us/Contact-Us.aspx
: www.advantahealth.com
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Syncing issue

Fails to sync steps

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that ActiveFit is allowed to use it. Go to Settings > Bluetooth and check if ActiveFi... ⇲
 
Location issue

Does not recognize location for workouts

Fix: 1. Ensure that location services are enabled for ActiveFit. Go to Settings > Privacy > Location Services and set ActiveFit to 'While Using t... ⇲
 
Data issue

Missing step data after certain count

Fix: 1. Check if there are any filters applied in the app that might limit the displayed step count. Look for any settings related to data displa... ⇲

Data loss after update

Fix: 1. Check if the app has a backup feature or if your data is synced with the Health app. If so, you may be able to restore lost data. 2. Rest... ⇲
 
Bugs issue

Auto check-ins not working

Fix: 1. Ensure that the auto check-in feature is enabled in the app settings. Open ActiveFit, go to settings, and check for the auto check-in opt... ⇲
 
Crashes issue

ActiveFit crashes after updates

Fix: 1. Force close the app and restart your iPhone. This can help clear temporary issues that may cause crashes. 2. Check for any additional upd... ⇲
 
Screen issue

Blank or black screen on launch

Fix: 1. Force close the app and restart your iPhone. 2. Check for updates in the App Store and install any available updates for ActiveFit. OR... ⇲
 
Manual issue

Manual reporting required for gym visits

Fix: 1. Check if there is an option in the app settings to enable automatic reporting for gym visits. Look for any settings related to gym check-... ⇲
 
Settings issue

Health app settings not recognized

Fix: 1. Go to Settings > Health > Data Access & Devices, and ensure ActiveFit is listed and has the necessary permissions to read/write data. 2.... ⇲
 
Loading issue

ActiveFit fails to load

Fix: 1. Force close the app and restart your iPhone. 2. Check for updates in the App Store and install any available updates for ActiveFit. OR... ⇲
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 what users are saying
Bad experience
89.9%

Good experience
8.7%

Neutral
1.4%

~ from our NLP analysis of 69 combined software ratings.

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SETS Built

 Private Data ActiveFit collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics