fix problems on Colectivo Coffee [iphone]

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—— Run into issues on Colectivo Coffee? Get help pending when official support gets back to you!

Colectivo Coffee
Info:
company: Colectivo Coffee Roasters
: https://colectivo.com/contact-us
: colectivo.com
Chat with our AI-based Colectivo Coffee Support
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Updates issue

No information on in-app order status

Fix: Check if there is an 'Order History' or 'My Orders' section in the app where you can view the status of your current and past orders. This m... ⇲

Inconsistent item availability

Fix: Check the app regularly for updates on item availability, as stock may change frequently. You can also call the cafe directly to confirm ava... ⇲
 
Bugs issue

Invalid data error message

Fix: Double-check the information you are entering, such as payment details or personal information, to ensure there are no typos or incorrect fo... ⇲

Error messages when adding items to cart

Fix: Ensure that you are selecting valid options for each item, as some combinations may not be allowed. Review your selections carefully before... ⇲
 
Gameplay issue

Limited points for food items

Fix: Review the rewards program details within the app to understand how points are earned. Focus on purchasing items that offer higher points if... ⇲
 
UI issue

Prices not displayed before checkout

Fix: Check if there is a 'Menu' or 'Items' section in the app where prices are listed. Sometimes, prices are available in a separate section befo... ⇲

Confusing app design

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a tutorial or help section that may guide you through t... ⇲

Colectivo Coffee does not show prices until funds are added

Fix: Keep a record of prices from previous orders or the cafe's website to have a reference before adding funds. OR Consider providing feedbac... ⇲
 
Customization issue

Customization options are minimal

Fix: Explore all available options in the customization menu when placing an order. Sometimes, additional options may be hidden under submenus or... ⇲

No option for custom tips

Fix: Check the payment section during checkout to see if there is a 'Tip' option. If not, consider adding a note in the order comments if the app... ⇲

No favorite orders feature

Fix: Keep a manual list of your favorite orders in a notes app or document for quick reference when ordering. OR Consider providing feedback t... ⇲

No option to adjust drink sizes

Fix: Check the customization options for each drink carefully, as size adjustments may be available under a different menu or section. OR If s... ⇲
 
Network issue

Location issues with GPS

Fix: Ensure that your device's GPS is functioning properly by testing it with other apps like Maps. If GPS is not accurate, try restarting your d... ⇲

Delivery address errors

Fix: Double-check the delivery address you are entering for any typos or incorrect formats. Ensure that it matches the format used by other deliv... ⇲
 
Freezing issue

Colectivo Coffee freezes upon arrival for pickup

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it functi... ⇲
 
Payments issue

Requires preloading a minimum amount

Fix: Plan your orders in advance to meet the minimum preload requirement. Consider loading a bit more than the minimum to avoid issues with futur... ⇲

Inability to pay for individual orders

Fix: Check if there is an option to split payments or use a different payment method for each order. This may be available in the payment section... ⇲

No Apple Pay support for card reloads

Fix: Use an alternative payment method available in the app for card reloads, such as a credit or debit card directly. OR If you prefer using... ⇲
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 what users are saying
Bad experience
52.4%

Good experience
38.1%

Neutral
9.5%

~ from our NLP analysis of 21 combined software ratings.

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 Private Data Colectivo Coffee collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Browsing History
    • Usage Data
    • Diagnostics