fix problems on Panopto [iphone]

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—— Run into issues on Panopto? Get help pending when official support gets back to you!

Panopto
Info:
company: Panopto
: http://support.panopto.com
: www.panopto.com
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Audio issue

sound stops randomly

Fix: Check your device's volume settings and ensure that the app is not muted. Also, try restarting the app to see if the issue persists. OR I... ⇲

audio and video desynchronization

Fix: Try pausing and then resuming the video playback to see if it helps sync the audio and video. OR If the issue persists, try restarting th... ⇲
 
UI issue

speed controls malfunction

Fix: Restart the app to reset any temporary glitches affecting speed controls. Close the app completely and reopen it to see if the issue is reso... ⇲

button placement issues

Fix: Familiarize yourself with the app layout by reviewing any available user guides or tutorials that explain the interface and button functions... ⇲

clunky controls

Fix: Familiarize yourself with the app's controls through tutorials or help sections to improve your navigation experience. OR Consider using... ⇲
 
Bugs issue

numerous bugs and errors

Fix: Regularly update the app to the latest version to benefit from bug fixes. Go to the App Store, search for Panopto, and tap 'Update' if avail... ⇲
 
Account issue

inability to use school account

Fix: Verify that you are entering the correct login credentials for your school account. Check for any typos or case sensitivity issues. OR Co... ⇲
 
Compatibility issue

no iOS support

Fix: Check the app's compatibility with your iOS version. If your device is outdated, consider upgrading to a newer model that supports the app.... ⇲

no airplay support

Fix: Use a third-party app that supports AirPlay to mirror your iPhone screen to your TV while playing the video. OR Check for any updates to... ⇲
 
Camera issue

poor recording functionality in browser

Fix: Try using a different browser that is known to work better with Panopto, such as Google Chrome or Firefox, to see if recording functionality... ⇲
 
Screen issue

screen sensitivity problems

Fix: Adjust your device's touch sensitivity settings if available. Go to Settings > Accessibility > Touch and explore options that may help. OR... ⇲
 
Syncing issue

inability to resume from where left off

Fix: Manually note the timestamp where you left off and use it to resume playback when you return to the video. OR Check if there is a 'resume... ⇲

recording and slides out of sync

Fix: Ensure that you are using the latest version of the app, as updates may fix synchronization issues. OR Try recording the slides separatel... ⇲
 
Video issue

black screen during playback

Fix: Restart the app and try playing the video again. If the issue persists, try restarting your device. OR Check your internet connection, as... ⇲

video playback lag

Fix: Ensure you are connected to a strong Wi-Fi network to reduce playback lag. If possible, switch to a wired connection for better stability.... ⇲

inability to fast forward after suspending app

Fix: Try restarting the app to see if it resolves the fast forward issue after suspension. OR Manually note the timestamp where you left off a... ⇲
 
Customization issue

no organization for videos

Fix: Create folders or playlists within the app if the feature is available to help organize your videos better. OR Use external note-taking a... ⇲

no favorites option

Fix: Manually create a list of your favorite videos in a note-taking app or document for easy access. OR Check if there are any updates or fea... ⇲
 
Search issue

search results are unhelpful

Fix: Use specific keywords or phrases when searching to improve the relevance of search results. OR Check if there are any filters or advanced... ⇲
 
Crashes issue

frequent crashes and freezes

Fix: Ensure that your device has enough storage space available, as low storage can cause apps to crash. Go to Settings > General > iPhone Storag... ⇲
 
Features issue

transcript feature missing

Fix: Check the app settings to see if the transcript feature can be enabled or if it is available for specific videos. OR Use third-party tran... ⇲
 
Settings issue

no way to turn off live transcript

Fix: Check the app settings to see if there is an option to disable live transcripts during playback. OR If no option exists, consider using t... ⇲
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 what users are saying
Bad experience
77.4%

Good experience
17.3%

Neutral
5.3%

~ from our NLP analysis of 208 combined software ratings.

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 Private Data Panopto collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics