fix problems on BM Online [iphone]

—— Run into issues on BM Online? Get help pending when official support gets back to you!

BM Online

Info:

company: Banque Misr S.A.E

: https://www.banquemisr.com/en/contact-us/feedback

Chat with our AI-based BM Online Support

🛠️ Common BM Online Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BM Online crashes frequently

Fix: 1. Update the App: Go to the App Store, search for BM Online, and check if there is an update available. If so, download and install it. Upd... ⇲

Lagging and slow performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on the a... ⇲

Payments issue

Lacks detailed transaction information

Fix: 1. Check Transaction History: Navigate to the transaction history section in the app. If details are limited, consider exporting the data to... ⇲

No option to add money from checking to wallet

Fix: 1. Use the Website: If the app lacks this functionality, log into your account on the BM Online website, which may allow you to transfer fun... ⇲

High fees charged frequently

Fix: 1. Review Fee Structure: Check the app or website for a detailed breakdown of fees. Understanding when and why fees are charged can help you... ⇲

Limited features for money transfer

Fix: 1. Use the Website: Log into your account on the BM Online website, which may offer more comprehensive money transfer options. 2. Explore Ot... ⇲

No Face ID or biometric login option

Fix: 1. Enable Passcode: Go to Settings > Face ID & Passcode. Ensure you have a passcode set up, as some apps require this for security. 2. Use a... ⇲

Bugs issue

Inability to redeem certificates easily

Fix: 1. Review Redemption Process: Check the app’s help section or FAQ for specific steps on redeeming certificates. Sometimes, the process may n... ⇲

Incorrect interest rate calculations

Fix: 1. Verify Rates: Check the official website or contact customer service through the app to confirm the current interest rates. 2. Use a Calc... ⇲

Messages issue

No email functionality in the app

Fix: 1. Use Alternative Communication: If you need to send information, consider using your device's email app to send details manually. 2. Check... ⇲

Updates issue

BM Online does not open after updates

Fix: 1. Restart Your Device: After an update, restart your iPhone to clear any temporary glitches that may prevent the app from opening. 2. Reins... ⇲

Account issue

OTP input issues

Fix: 1. Check SMS Settings: Ensure that your phone can receive SMS messages. Check if you have any blocks or filters set up. 2. Resend OTP: If yo... ⇲

Limited functionality for ending CDs early

Fix: 1. Review Terms: Check the app or website for the specific terms regarding early withdrawal of CDs. Understanding the penalties can help you... ⇲

Inconsistent access to account

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. If the connection is weak, try switching to a different network.... ⇲

Lack of centralized account information

Fix: 1. Use the Website: Log into your account on the BM Online website, which may provide a more comprehensive view of your account information.... ⇲

UI issue

Missing copy button for account info

Fix: 1. Use Screenshot: If you need to copy account information, take a screenshot and use the Photos app to view it later. 2. Manually Write Dow... ⇲

BM Online design could be improved

Fix: 1. Provide Feedback: While you cannot contact developers, consider using any feedback feature within the app to express your thoughts on des... ⇲

Freezing issue

BM Online freezes or closes unexpectedly

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > BM Online. Tap 'Offload App' to clear the cache. Reinstall the app afterward... ⇲

Support issue

Poor customer service experience

Fix: 1. Use In-App Support: If available, use the in-app support feature to submit your concerns or issues directly. 2. Document Issues: Keep a r... ⇲

Downloads issue

No PDF receipt for transfers

Fix: 1. Use Screenshot: Take a screenshot of the transfer confirmation as a temporary receipt. 2. Check Email: If the app sends confirmation emai... ⇲