fix problems on Newtopia [iphone]

​

—— Run into issues on Newtopia? Get help pending when official support gets back to you!

Newtopia
Info:
company: Newtopia Inc.
: https://www.newtopia.com/
: www.newtopia.com
Chat with our AI-based Newtopia Support
   Hello! How can I assist you?  

characters left:
 
Customization issue

limited goal setting options

Fix: Explore the app settings thoroughly to ensure you are not missing any advanced options. Sometimes, goal-setting features are hidden under di... ⇲

no manual data import options

Fix: Check if there are any updates to the app that may have introduced this feature. Go to the App Store and look for updates for Newtopia. OR... ⇲

cannot edit/delete weight entries

Fix: Look for an edit option next to your weight entries. This may be located in the history or log section of the app. If you find it, select th... ⇲

no rescheduling for coaching sessions

Fix: Check the app for any calendar or scheduling features that may allow you to manage your coaching sessions. Sometimes, these features are hid... ⇲

limited data collection options

Fix: Review the app settings to see if there are any additional data collection options that can be enabled. Sometimes, features are hidden in th... ⇲

no availability for sessions

Fix: Check the app regularly for updates on session availability, as slots may open up unexpectedly. OR Consider setting up notifications for... ⇲

lack of calorie tracking

Fix: Look for any food logging features within the app that may allow you to track calories indirectly, such as logging meals or snacks. OR Us... ⇲
 
Bugs issue

inconsistent step tracking

Fix: Check the app's permissions to ensure it has access to your iPhone's motion and fitness data. Go to Settings > Privacy > Motion & Fitness an... ⇲

goals disappear without review

Fix: Regularly back up your goals by taking screenshots or writing them down. This way, you can keep track of them even if they disappear in the... ⇲

weight graph not functioning

Fix: Ensure that you have entered weight data correctly. If there are no entries, the graph may not display anything. Try entering a new weight e... ⇲

buggy performance

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find Newtopia, and select 'Offload App'. Reinstall the app afterward... ⇲

goals reset after app reload

Fix: Regularly back up your goals by taking screenshots or writing them down to avoid losing them after an app reload. OR Check if there are a... ⇲

rounding errors on scale readings

Fix: Check the scale's settings to see if there are options for adjusting measurement units or rounding preferences. OR If the issue persists,... ⇲
 
Syncing issue

sync issues with FitBit

Fix: Ensure that both the Newtopia app and the FitBit app are updated to their latest versions. Go to the App Store and check for updates for bot... ⇲

unable to sync with other apps

Fix: Verify that the other apps you want to sync with are also updated to their latest versions. Outdated apps can cause sync issues. OR Check... ⇲

issues syncing weight with Apple Health

Fix: Ensure that both Newtopia and Apple Health have the necessary permissions to share data. Go to Settings > Privacy > Health and check the set... ⇲

inconsistent Fitbit connection

Fix: Ensure that both the Newtopia app and the FitBit app are updated to their latest versions. Go to the App Store and check for updates for bot... ⇲
 
UI issue

difficult navigation on iPhone 14

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where specific features are located to improve your navi... ⇲

unclear app functionality

Fix: Explore the app's help or FAQ section, if available. This can provide insights into how to use various features effectively. OR Consider... ⇲

minimal app functionality

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features are not immediately obvious. OR Check... ⇲
 
Compatibility issue

Newtopia not working on iPhone

Fix: Check for any available updates for both the app and your iPhone's operating system. Go to the App Store for app updates and Settings > Gene... ⇲
 
Crashes issue

steps function crashes app

Fix: Try clearing the app's cache by going to Settings > General > iPhone Storage, find Newtopia, and select 'Offload App'. Reinstall the app aft... ⇲
 
Uploads issue

no option to upload meal photos

Fix: Check the app settings to see if there are any options for photo uploads that may need to be enabled. OR As a workaround, consider using... ⇲
 
Network issue

scale connection issues

Fix: Ensure that your scale is charged and within range of your iPhone. Check the scale's manual for any specific connection instructions. OR... ⇲

no internet message in strong signal

Fix: Try toggling Airplane Mode on and off to reset your network connection. This can sometimes resolve connectivity issues. OR Restart your i... ⇲
 
Slow issue

slow and non-user friendly

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find Newtopia, and select 'Offload App'. Reinstall the app afterward... ⇲
 
Updates issue

history wiped after updates

Fix: Regularly back up your data by taking screenshots or exporting data if the app allows it, to prevent loss after updates. OR Check if ther... ⇲
 
Account issue

no access to past goals or steps

Fix: Regularly back up your goals and steps by taking screenshots or writing them down to avoid losing them. OR Check if there are any app set... ⇲
 
Login issue

frequent password re-entry required

Fix: Ensure that your iPhone is not set to clear app data or cache frequently. Check your settings under Settings > Safari > Clear History and We... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
72.7%

Good experience
18.2%

Neutral
9.1%

~ from our NLP analysis of 33 combined software ratings.

 Switch to these Alternatives:
ActiveHealth
Daylight - Worry Less
meQuilibrium
Sleepio
Grokker: Yoga, Fitness, Mind
Hello Heart • For heart health
Health Optimizer by CVS Health
Total Brain
My Aetna Supplemental
Aetna Visionâ„  Preferred

 Private Data Newtopia collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics