fix problems on MyDolphin Plus [iphone]

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—— Run into issues on MyDolphin Plus? Get help pending when official support gets back to you!

MyDolphin Plus
Info:
company: Maytronics
: https://global.maytronics.com/contact-us-en
: www.maytronics.com
Chat with our AI-based MyDolphin Plus Support
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Network issue

MyDolphin Plus frequently disconnects from Wi-Fi

Fix: Ensure that your Wi-Fi signal is strong and stable. Place your router in a central location and minimize interference from other electronic... ⇲

Cannot control robot remotely

Fix: Ensure that the robot and your phone are connected to the same Wi-Fi network. Remote control features often require both devices to be on th... ⇲

Inability to change network settings

Fix: If the app does not allow changing network settings, try resetting the robot to factory settings and reconnecting it to the desired network.... ⇲

Inconsistent connection reliability

Fix: Ensure that your phone's Wi-Fi is not set to automatically switch to mobile data, as this can cause connection drops. Go to Settings > Wi-Fi... ⇲
 
Crashes issue

MyDolphin Plus crashes or freezes

Fix: Close all other apps running in the background to free up system resources. Restart your phone to clear any temporary glitches. OR Check... ⇲
 
Notifications issue

No notifications for cleaning status

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > MyDolphin Plus and make sure that Allow Notifications is... ⇲
 
Settings issue

Difficulties in scheduling cleaning cycles

Fix: Double-check the time zone settings on your phone and within the app to ensure they are correct. Incorrect time settings can cause schedulin... ⇲
 
UI issue

Poor user interface design

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, understanding the layout can mitigate the impact of... ⇲

Limited functionality in landscape mode

Fix: Use the app in portrait mode if landscape mode is not providing full functionality. Most apps are optimized for portrait mode on mobile devi... ⇲
 
Bugs issue

Vague error messages

Fix: Keep a log of error messages and the actions you were performing when they occurred. This can help you identify patterns and avoid actions t... ⇲
 
Features issue

Lacks history tracking for cleaning sessions

Fix: Manually record cleaning sessions in a note-taking app or calendar to keep track of when and how often the robot cleans. OR Check if ther... ⇲

No option to retrieve robot from pool

Fix: Use a pool pole or net to manually retrieve the robot if it does not have an automatic retrieval feature. OR Schedule cleaning sessions w... ⇲
 
Gameplay issue

Robot gets stuck frequently

Fix: Inspect the pool for obstacles or areas where the robot commonly gets stuck. Remove any debris or adjust pool features that may be causing i... ⇲
 
Compatibility issue

MyDolphin Plus does not support equipment failures

Fix: Regularly inspect and maintain your pool equipment to prevent failures. This includes cleaning filters and checking for wear and tear. OR... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.9%

Neutral
0.9%

~ from our NLP analysis of 8,171 combined software ratings.

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 Private Data MyDolphin Plus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content