Fix MyDolphin Plus errors on iphone

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Network
Cannot control robot remotely

🛠️ Ensure that the robot and your phone are connected to the same Wi-Fi network. Remote control feature... show fix »
Inability to change network settings

🛠️ If the app does not allow changing network settings, try resetting the robot to factory settings and... show fix »
Inconsistent connection reliability

🛠️ Ensure that your phone's Wi-Fi is not set to automatically switch to mobile data, as this can cause... show fix »
 
Crashes
App crashes or freezes

🛠️ Close all other apps running in the background to free up system resources. Restart your phone to cl... show fix »
 
Notifications
No notifications for cleaning status

🛠️ Ensure that notifications are enabled for the app. Go to Settings > Notifications > MyDolphin Plus a... show fix »
 
Settings
Difficulties in scheduling cleaning cycles

🛠️ Double-check the time zone settings on your phone and within the app to ensure they are correct. Inc... show fix »
 
UI
Poor user interface design

🛠️ Familiarize yourself with the app by exploring all its features and settings. Sometimes, understandi... show fix »
Limited functionality in landscape mode

🛠️ Use the app in portrait mode if landscape mode is not providing full functionality. Most apps are op... show fix »
Unresponsive buttons in the app

🛠️ Restart the app and your phone to see if this resolves the issue. Sometimes, a simple restart can fi... show fix »
 
Bugs
Vague error messages

🛠️ Keep a log of error messages and the actions you were performing when they occurred. This can help y... show fix »
 
Features
Lacks history tracking for cleaning sessions

🛠️ Manually record cleaning sessions in a note-taking app or calendar to keep track of when and how oft... show fix »
No option to retrieve robot from pool

🛠️ Use a pool pole or net to manually retrieve the robot if it does not have an automatic retrieval fea... show fix »
 
Gameplay
Robot gets stuck frequently

🛠️ Inspect the pool for obstacles or areas where the robot commonly gets stuck. Remove any debris or ad... show fix »
 
Compatibility
App does not support equipment failures

🛠️ Regularly inspect and maintain your pool equipment to prevent failures. This includes cleaning filte... show fix »
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 Contact Support
Developer:
Maytronics
Email:
  https://global.maytronics.com/contact-us-en
Website:
🌐 www.maytronics.com
Terms/Privacy:
⚔️ https://www.maytronics.com/privacy-policy
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 Private Data MyDolphin Plus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content

 Breakdown of Software Ratings
Positive experience
97.2%

Negative experience
1.9%

Neutral
0.9%

~ from our NLP analysis of 8,171 combined software ratings.