fix problems on MyPoint CU [iphone]

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—— Run into issues on MyPoint CU ? Get help pending when official support gets back to you!

MyPoint CU Mobile
Info:
company: MyPoint Credit Union
: https://mypointcu.com/
: mypointcu.com
Chat with our AI-based MyPoint CU Support
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Bugs issue

Endorsement not found during deposit

Fix: Make sure you are endorsing the check correctly. The endorsement should be on the back of the check and should include your signature and an... ⇲

Deposit process requires multiple attempts

Fix: Ensure that you are following the app's guidelines for check deposits, such as ensuring the check is properly endorsed and that you are in a... ⇲
 
Account issue

MyPoint CU shows outdated balance

Fix: Refresh your account balance manually by pulling down on the account screen. This action can trigger the app to fetch the latest balance fro... ⇲

Balance includes pending funds

Fix: Review your transaction history to identify any pending transactions that may be affecting your balance. This can help you understand why yo... ⇲
 
Syncing issue

Balance refresh issues

Fix: Close the app completely and then reopen it. This can help in refreshing the balance displayed. To close the app, swipe up from the bottom o... ⇲
 
Login issue

Login issues

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲

MyPoint CU kicks users out

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and check for any available updates. Ke... ⇲

No email link for password reset

Fix: Check your spam or junk email folder for the password reset email. Sometimes, these emails can be filtered incorrectly by your email provide... ⇲
 
Updates issue

MyPoint CU directs to App Store unnecessarily

Fix: Check if you have any pending updates for the app. Sometimes, the app may redirect to the App Store if it detects that an update is required... ⇲
 
UI issue

Difficult to navigate

Fix: Familiarize yourself with the app's layout by exploring each section. Take note of where key features are located to improve your navigation... ⇲
 
Crashes issue

MyPoint CU crashes or fails to open

Fix: Force close the app and reopen it. To do this, swipe up from the bottom of the screen and swipe the app off the screen. Then, reopen the app... ⇲
 
Notifications issue

No notifications for deposits

Fix: Check your notification settings for the MyPoint CU Mobile app. Go to Settings > Notifications > MyPoint CU Mobile and ensure that notificat... ⇲
 
Payments issue

Lack of credit card identification in bill pay

Fix: Check if there are any settings within the bill pay section of the app that allow you to add or manage credit card information. Look for an... ⇲
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 what users are saying
Good experience
96.7%

Bad experience
2.0%

Neutral
1.4%

~ from our NLP analysis of 2,509 combined software ratings.

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 Private Data MyPoint CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location