fix problems on M.Connected Home [iphone]

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—— Run into issues on M.Connected Home? Get help pending when official support gets back to you!

M.Connected Home™
Info:
company: Meritage Homes®
: https://www.safestreets.builders/mconnected
: www.meritagehomes.com
Chat with our AI-based M.Connected Home Support
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Video issue

Inconsistent video availability

Fix: 1. Check your internet connection speed. A slow connection can affect video streaming. Use a speed test app to verify your speed. 2. Ensure... ⇲

High latency in live video

Fix: 1. Check your internet speed and ensure it meets the requirements for live streaming. 2. Reduce the number of devices connected to your netw... ⇲
 
Notifications issue

Delayed notifications

Fix: 1. Go to Settings > Notifications > M.Connected Home and ensure that notifications are enabled. 2. Check your phone's Do Not Disturb setting... ⇲
 
Camera issue

Poor camera connectivity

Fix: 1. Ensure that your camera is within range of your Wi-Fi router. If possible, move the camera closer to the router. 2. Restart your Wi-Fi ro... ⇲
 
Network issue

Devices disconnect unexpectedly

Fix: 1. Check the Wi-Fi signal strength where your devices are located. If the signal is weak, consider moving the router closer or using a Wi-Fi... ⇲

Difficulties in accessing features remotely

Fix: 1. Ensure that your remote access settings are enabled in the app. 2. Check your internet connection to ensure it is stable when trying to a... ⇲
 
Bugs issue

Inaccurate temperature readings

Fix: 1. Ensure that the temperature sensor is placed in an appropriate location, away from direct sunlight or drafts. 2. Calibrate the sensor if... ⇲

Bugs and lagging performance

Fix: 1. Clear the app cache by offloading it as mentioned earlier. 2. Restart your iPhone to free up memory and improve performance. OR Consid... ⇲
 
UI issue

Navigation issues within the app

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Restart the app to refresh the interface and clear any temporary g... ⇲

Unintuitive user interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Refer to any available user guides or tutorial... ⇲
 
Crashes issue

Requires frequent restarts

Fix: 1. Regularly clear the app cache by offloading the app as mentioned earlier. 2. Ensure your iPhone has enough storage space available, as lo... ⇲
 
Security issue

Facial recognition problems

Fix: 1. Ensure that the camera is clean and unobstructed. 2. Check the lighting conditions; facial recognition may struggle in low light. Adjust... ⇲
 
Login issue

No 'forgot password' option

Fix: 1. If you cannot remember your password, try using the email associated with your account to see if you can reset it through the app or webs... ⇲
 
Syncing issue

M.Connected Home does not sync well with devices

Fix: 1. Ensure all devices are connected to the same Wi-Fi network. 2. Restart both the app and the devices to refresh the connection. OR Chec... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups online where you can fin... ⇲
 
Settings issue

Configuration issues without assistance

Fix: 1. Refer to the user manual or online resources for step-by-step configuration guides. 2. Use the app's built-in help feature if available t... ⇲

Inability to refresh settings

Fix: 1. Close the app completely and reopen it to refresh the settings. 2. Check for any updates to the app that may fix this issue. OR Try lo... ⇲
 
Privacy issue

M.Connected Home requires declining marketing communications every time

Fix: 1. Check the app settings to see if there is an option to permanently decline marketing communications. 2. If the option is not available, c... ⇲
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 what users are saying
Good experience
88.6%

Bad experience
8.9%

Neutral
2.5%

~ from our NLP analysis of 2,222 combined software ratings.

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 Private Data M.Connected Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics