fix problems on Sam [iphone]

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—— Run into issues on Sam ? Get help pending when official support gets back to you!

Sam : tv remote
Info:
company: yohan teixeira
: https://nstx.io
: nstx.io
Chat with our AI-based Sam Support
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Network issue

Sam fails to connect to TV consistently

Fix: Ensure that both your iPhone and TV are connected to the same Wi-Fi network. Restart your router if necessary to refresh the connection. O... ⇲

Connection issues when both devices are on the same Wi-Fi

Fix: Try forgetting the Wi-Fi network on both devices and reconnecting. This can sometimes resolve connectivity issues. OR Ensure that there a... ⇲
 
Payments issue

Restoring purchases does not always work

Fix: Check your internet connection to ensure it is stable. Then, go to the app settings and look for a 'Restore Purchases' option, ensuring you... ⇲
 
Compatibility issue

Paid version does not transfer between devices

Fix: Ensure you are logged into the same Apple ID on both devices. The app should recognize your purchase if you are using the same account. OR... ⇲

Cannot turn on TV if turned off with physical remote

Fix: Check if your TV has a setting that allows it to be turned on via a mobile app. This may need to be enabled in the TV's settings menu. OR... ⇲

Inconsistent functionality with certain TV models

Fix: Refer to the app's compatibility list to ensure your TV model is supported. If it is not, consider using a different remote app that support... ⇲
 
Freezing issue

Sam freezes or becomes unresponsive

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can help clear temporary glitches. OR If the app continu... ⇲
 
Ads issue

Ads redirect to external websites

Fix: Avoid clicking on ads that redirect you. Instead, try to close the ad window or return to the app using the back button. OR If the ads ar... ⇲

Ads disrupt typing and navigation

Fix: Try to type or navigate quickly to minimize the impact of ads. Familiarize yourself with the app's layout to reduce the need for excessive t... ⇲

Ads are often video-based and unskippable

Fix: If the ads are too disruptive, consider using the app during times when you can afford to wait for the ads to finish, such as during breaks... ⇲
 
Bugs issue

Requires frequent app restarts to regain functionality

Fix: If the app frequently becomes unresponsive, consider clearing the app's cache or data if the option is available in the settings. OR Regu... ⇲
 
Search issue

Limited features for web searching on TV

Fix: Use the TV's built-in web browser or search functionality instead of relying on the app for web searches. OR If the app has a feedback op... ⇲
 
Crashes issue

Sam crashes or resets unexpectedly

Fix: Make sure your iPhone is running the latest version of iOS, as updates can fix bugs that cause apps to crash. OR If the app continues to... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.4%

Bad experience
15.9%

Neutral
4.6%

~ from our NLP analysis of 114,728 combined software ratings.

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 Private Data Sam collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. removal of advertising: $19.99 Benefit from the application without advertising.
  2. Premium version: $4.99 unlock all premium features
  3. Premium version: $9.99 unlock all premium features
  4. removal of advertising: $3.99 Benefit from the application without advertis
  5. Premium version: $24.99 unlock all premium features