fix problems on B&G [iphone]

​

—— Run into issues on B&G? Get help pending when official support gets back to you!

B&G: Companion App for Sailors
Info:
company: Navico Norway AS
: https://www.bandg.com
: www.bandg.com
Chat with our AI-based B&G Support
   Hello! How can I assist you?  

characters left:
 
Crashes issue

Crashes regularly

Fix: Ensure that your iPhone's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > General > Software Upd... ⇲
 
Bugs issue

Route planning does not work

Fix: Check if you have the latest version of the app installed, as updates may fix route planning issues. If not, update the app through the App... ⇲

Inaccurate distance measurement

Fix: Verify that your GPS settings are enabled and that the app has permission to access your location. Go to Settings > Privacy > Location Servi... ⇲

Route planning lacks detail

Fix: Check if there are settings within the app that allow you to adjust the level of detail in route planning. Look for options related to map l... ⇲

Routes reappear after hiding

Fix: Check if there is a setting that allows you to permanently delete or hide routes instead of just hiding them temporarily. Look for options i... ⇲
 
Syncing issue

Sync issues with Zeus S

Fix: Ensure that both the app and the Zeus S device are updated to their latest firmware versions. Check the manufacturer's website for any updat... ⇲

Syncing issues with chart plotter

Fix: Ensure that both the app and the chart plotter are updated to their latest firmware versions. Check the manufacturer's website for any updat... ⇲
 
Network issue

Connection drops continuously

Fix: Check your internet connection and ensure you have a stable signal. If you are in an area with poor connectivity, consider switching to offl... ⇲
 
Downloads issue

Slow offline map downloads

Fix: Ensure you are connected to a strong Wi-Fi network when downloading offline maps. Avoid using cellular data for large downloads to prevent i... ⇲
 
UI issue

Back button unresponsive

Fix: If the back button is unresponsive, try closing the app completely and reopening it. This can refresh the app's interface and resolve minor... ⇲
 
Login issue

Login issues with non-Safari browsers

Fix: If you are experiencing login issues, try clearing the cache and cookies of the browser you are using. This can often resolve login problems... ⇲
 
Loading issue

B&G does not load maps

Fix: Ensure that you have a stable internet connection when trying to load maps. If you are offline, make sure you have downloaded the necessary... ⇲
 
Customization issue

Difficulties editing home location and waypoints

Fix: To edit your home location, navigate to the settings or preferences section of the app. Look for options related to home location or waypoin... ⇲

No mast height specification for auto-routing

Fix: Check the app's settings to see if there is an option to input mast height. If not, consider using a workaround by manually adjusting routes... ⇲
 
Support issue

Tech support response time is poor

Fix: While waiting for a response from tech support, check the app's FAQ or help section for common issues and solutions that may address your co... ⇲
 
Glitches issue

Glitches and frequent updates needed

Fix: Regularly check for updates in the App Store and install them to ensure you have the latest bug fixes and improvements. OR If glitches pe... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
68.7%

Bad experience
25.7%

Neutral
5.7%

~ from our NLP analysis of 230 combined software ratings.

 Switch to these Alternatives:
noforeignland
Navily
Anchor Alarm / Watch
Waterway Guide
Raymarine
Orca: Boat GPS, Charts, Routes
SeaNav
SailFreeGPS
Snag-A-Slip
Dockwa

 Private Data B&G collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Annual Subscription: $14.99 Offline maps, weather overlays, HRB & more
  2. Region: $18.49 B&G Premium for United States region
  3. Annual Subscription: $14.99 Offline maps, weather overlays, HRB & more
  4. North America: $22.99 B&G Premium for North America
  5. Caribbean: $31.99 B&G Premium for Caribbean
  6. Region: $22.99 B&G Premium for Mexico region
  7. Region: $18.49 B&G Premium for Canada region
  8. Annual Subscription: $29.99 Offline maps, weather overlays, HRB & more
  9. Atlantic Ocean: $54.99 B&G Premium for Atlantic Ocean
  10. Region: $22.99 B&G Premium for The Bahamas region