fix problems on MDHearing [iphone]

​

—— Run into issues on MDHearing? Get help pending when official support gets back to you!

MDHearing
Info:
company: AN Direct
: https://www.mdhearingaid.com/en/content/contact
: www.mdhearingaid.com
Chat with our AI-based MDHearing Support
   Hello! How can I assist you?  

characters left:
 
Customization issue

Cannot customize programs after updates

Fix: Check if the app has a 'Restore Defaults' option in the settings. If so, restore the settings and then try to customize the programs again.... ⇲
 
Audio issue

Volume adjustments cause popping/cutting in and out

Fix: Try resetting the hearing aids. Turn them off, wait a few seconds, and then turn them back on. This can sometimes resolve audio issues. OR... ⇲

Static and feedback problems

Fix: Check the fit of the hearing aids. If they are not snug, they may pick up unwanted sounds. Adjust the earpieces for a better fit. OR Redu... ⇲

Earpieces do not stay snug

Fix: Try using different ear tips that may provide a better fit. Many hearing aids come with multiple sizes of ear tips. OR Consider using a h... ⇲

Chirping sounds when talking

Fix: Check the microphone settings in the app. If there is an option to adjust the sensitivity, lower it to see if that reduces chirping sounds.... ⇲

Hearing aids produce high-pitched whistling

Fix: Adjust the fit of the hearing aids to ensure they are snug in your ears, as improper fit can cause feedback and whistling. OR Lower the v... ⇲

Tips get stuck in ears

Fix: Use a pair of tweezers or a small tool to gently remove the tips if they get stuck. Be careful not to push them further in. OR Consider u... ⇲

Inconsistent volume levels

Fix: Check for any automatic volume adjustment settings in the app and disable them if they are causing fluctuations. OR Manually adjust the v... ⇲
 
Login issue

MDHearing requires login every time for adjustments

Fix: Check if there is an option to stay logged in within the app settings. If available, enable this feature to avoid repeated logins. OR Cle... ⇲
 
Network issue

MDHearing does not connect with hearing aids

Fix: Ensure that the hearing aids are in pairing mode. Refer to the user manual for instructions on how to put them in pairing mode, then try con... ⇲

Bluetooth connectivity issues

Fix: Toggle Bluetooth off and on again on your iPhone. Go to Settings > Bluetooth, turn it off, wait a few seconds, and turn it back on. OR Re... ⇲

Difficulties pairing both hearing aids

Fix: Make sure both hearing aids are in pairing mode simultaneously. Follow the instructions in the user manual for pairing both devices at the s... ⇲
 
Battery issue

Battery life is poor

Fix: Ensure that the hearing aids are fully charged before use. If they are rechargeable, charge them overnight for optimal performance. OR Li... ⇲
 
Privacy issue

MDHearing asks for private information

Fix: Review the app's privacy policy to understand why the information is requested. If uncomfortable, consider whether you can use the app witho... ⇲
 
Support issue

No communication from customer service

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR Look for com... ⇲
 
Registration issue

MDHearing does not provide detailed test results without sign-up

Fix: Look for any demo or trial options within the app that may allow you to access features without signing up. OR Consider using alternative... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
76.8%

Neutral
12.6%

Bad experience
10.6%

~ from our NLP analysis of 1,475 combined software ratings.

 Switch to these Alternatives:
Miracle-Ear
Jabra Enhance Select
hearingOS - Hearing Aid App
Hearing Aid - Sound Amplifier
AudioCardio Hearing & Tinnitus
Hear Me: Hearing Test
My Starkey
Easy Hearing Test
Philips HearLink 2
Easy Line Remote

 Private Data MDHearing collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics