fix problems on Dexcom Follow [iphone]

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—— Run into issues on Dexcom Follow? Get help pending when official support gets back to you!

Dexcom Follow
Info:
company: Dexcom
: https://www.dexcom.com/tech-support
: www.dexcom.com
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Notifications issue

Inconsistent alarm notifications

Fix: 1. Check the alarm settings within the app. Go to the settings menu and ensure that all alarms are set correctly and that the volume is turn... ⇲

Dexcom Follow lacks detailed banner notifications

Fix: 1. Check the app's notification settings to ensure that all types of notifications are enabled. Go to Settings > Notifications > Dexcom Foll... ⇲

No notification for lost data connection

Fix: 1. Regularly check the app to ensure that it is connected to the sensor. 2. Enable all notifications for the app to ensure you receive alert... ⇲
 
Updates issue

Graph is outdated and lacks detail

Fix: 1. Ensure that your app is updated to the latest version, as updates may include improvements to the graph display. 2. Check your internet c... ⇲

No option to view historical data trends

Fix: 1. Check if the app has a feature for viewing historical data trends in the settings or main menu. If not, consider exporting your data to a... ⇲

Infrequent app updates

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version. 2. Provide feedback through user forums or community dis... ⇲
 
UI issue

Lack of user-friendly settings interface

Fix: 1. Familiarize yourself with the app's settings by exploring each section. Take notes on where specific settings are located to make future... ⇲

Grammatical errors and inconsistencies in FAQs

Fix: 1. Take note of any grammatical errors or inconsistencies you find and keep a personal record. 2. Share your observations in user forums or... ⇲
 
Support issue

Poor developer response to issues

Fix: 1. Document any issues you encounter with the app, including steps to reproduce them. This can help you keep track of problems and solutions... ⇲

No way to report bugs or suggest features

Fix: 1. Keep a personal log of any bugs or feature requests you have. This can help you track issues and suggestions for future reference. 2. Eng... ⇲
 
Compatibility issue

Limited functionality compared to other apps

Fix: 1. Explore the app's features thoroughly to ensure you are utilizing all available functionalities. 2. Consider using complementary apps tha... ⇲

Dexcom Follow performance degrades with iOS updates

Fix: 1. After an iOS update, restart your iPhone to clear any temporary issues that may affect app performance. 2. Check for updates to the Dexco... ⇲
 
Network issue

Bluetooth connection issues

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. 2. Restart both your iPhone and the Dexcom device to reset t... ⇲

Sensor errors and connection drops

Fix: 1. Ensure that the sensor is properly calibrated and functioning. Check the sensor site for any issues. 2. Restart the app and your iPhone t... ⇲
 
Settings issue

Dexcom Follow does not override 'Do Not Disturb' settings

Fix: 1. Check the app's notification settings to ensure that it is allowed to send alerts even when 'Do Not Disturb' is enabled. Go to Settings >... ⇲
 
Bugs issue

Multiple followers cannot use widget feature

Fix: 1. Check if the app allows for multiple followers to be added in the settings. If not, consider using the app on a shared device where multi... ⇲

Dexcom Follow does not provide precise readings

Fix: 1. Ensure that the sensor is properly inserted and calibrated. If readings are consistently inaccurate, consider consulting the user manual... ⇲
 
Customization issue

Limited customization for alarm settings

Fix: 1. Explore the app's settings to see if there are any hidden options for customizing alarms. 2. If customization is limited, consider using... ⇲
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 what users are saying
Bad experience
57.3%

Good experience
29.4%

Neutral
13.2%

~ from our NLP analysis of 1,953 combined software ratings.

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 Private Data Dexcom Follow collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data