fix problems on Hiya [iphone]

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—— Run into issues on Hiya? Get help pending when official support gets back to you!

Hiya: Spam Blocker & Caller ID
Info:
company: Hiya
: https://hiya.com/faq/ios
: hiya.com
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Bugs issue

Loss of user-entered blocked numbers

Fix: Regularly back up your blocked numbers. Take a screenshot or write down the numbers you have blocked in Hiya, so you can easily re-enter the... ⇲

Limited real-time call identification

Fix: Ensure that you have granted the app all necessary permissions, including access to your contacts and phone. Go to your iPhone settings, fin... ⇲

Calls from contacts going to voicemail

Fix: Check your Hiya settings to ensure that your contacts are not being blocked. Go to the 'Blocked Numbers' section and verify that your contac... ⇲

Lack of centralized call management

Fix: Use the call history feature in Hiya to manage your calls. Regularly check this section to keep track of incoming and blocked calls. OR C... ⇲

Database of spam numbers decreasing

Fix: Regularly report spam calls that get through to help improve the database. Use the 'Report Spam' feature in the app for each spam call you r... ⇲

Hiya not recognizing calls automatically

Fix: Ensure that the app is running in the background. Go to your iPhone settings, find Hiya, and check that Background App Refresh is enabled.... ⇲

Copy-paste required for number lookup

Fix: Use the app's built-in search feature to look up numbers directly instead of copying and pasting. This can save time and streamline the proc... ⇲

Inability to block calls from local area codes

Fix: Check the app settings to see if there is an option to block calls from specific area codes. If available, add the local area codes you want... ⇲
 
UI issue

Complicated user interface

Fix: Familiarize yourself with the app by exploring each section. Spend some time navigating through the settings and features to understand how... ⇲
 
Settings issue

Requires manual updates to settings

Fix: Set a reminder to check the app settings weekly. This will help you stay on top of any necessary adjustments and ensure that your preference... ⇲

Unclear instructions for enabling features

Fix: Visit the Hiya website or user forums for detailed guides and FAQs that explain how to enable various features within the app. OR Experim... ⇲
 
Ads issue

Nag screens for call screening

Fix: Check the app settings to see if there is an option to disable nag screens or notifications. This can help reduce interruptions while using... ⇲
 
Updates issue

Discontinued free features

Fix: Review the current features available in the free version of the app. Familiarize yourself with what is still offered and adjust your usage... ⇲

Frequent app updates causing issues

Fix: Turn off automatic updates for the app to prevent unexpected changes. Go to Settings > App Store and toggle off 'App Updates'. OR Before... ⇲
 
Notifications issue

No notification for scam calls

Fix: Check the app settings to ensure that notifications are enabled for scam calls. Go to Settings > Notifications and make sure Hiya is allowed... ⇲
 
Payments issue

Issues with family membership billing

Fix: Review your subscription details in the app. Go to Settings > Subscription to check your current plan and billing information. OR If you... ⇲
 
Crashes issue

Frequent app crashes or freezes

Fix: Clear the app's cache by uninstalling and reinstalling Hiya. This can help resolve issues related to app performance. OR Check for any av... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the app's help section or FAQ for common issues instead of relying on customer support. This can provide quicker solutions. OR Jo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.6%

Bad experience
6.8%

Neutral
4.6%

~ from our NLP analysis of 230,038 combined software ratings.

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 Private Data Hiya collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Hiya Premium - Monthly: $3.99 One month of Hiya Premium (includes Trial)
  2. Hiya Premium - Yearly: $24.99 Identify up to 200 numbers every month
  3. Hiya Premium - Monthly: $3.99 One month of Hiya Premium (no Trial period)
  4. Lookup Plan - Monthly: $2.99 Identify up to 200 numbers every month
  5. Hiya Premium - Monthly: $3.99 One month of Hiya Premium (includes Trial)
  6. Hiya Premium - Yearly: $24.99 Identify up to 200 numbers every month
  7. Hiya Premium - Yearly: $24.99 Identify up to 200 numbers every month
  8. Hiya Premium - Quarterly: $9.99 Identify up to 200 numbers every month
  9. Hiya Premium - Monthly: $3.99 One month of Hiya Premium
  10. Hiya Premium - Quarterly: $9.99 Identify up to 200 numbers every month