fix problems on NPO Start [iphone]

​

—— Run into issues on NPO Start? Get help pending when official support gets back to you!

NPO Start
Info:
company: Stichting Nederlandse Publieke Omroep
: https://service.npo.nl
: www.npo.nl
Chat with our AI-based NPO Start Support
   Hello! How can I assist you?  

characters left:
 
Search issue

Search function is missing

Fix: 1. Check if there is a search icon or bar on the main screen or within the menu options of the app. Sometimes it may be hidden in a dropdown... ⇲
 
Login issue

Cannot log in to account

Fix: 1. Double-check your login credentials for accuracy, including your email and password. 2. If you have forgotten your password, use the 'For... ⇲
 
Video issue

Streaming quality is poor

Fix: 1. Check your internet connection speed using a speed test app. If the speed is low, try moving closer to your Wi-Fi router or switching to... ⇲

Black screen with sound

Fix: 1. Close the app and restart it to see if the video loads correctly. 2. Check if there are any updates available for the app in the App Stor... ⇲

Inconsistent video playback

Fix: 1. Check your internet connection for stability. Use a speed test app to ensure you have sufficient bandwidth. 2. Clear the app's cache by d... ⇲
 
Downloads issue

No previous episodes available

Fix: 1. Check if the app has a 'Watch History' or 'Recently Watched' section that may list previous episodes. 2. If episodes are not available, c... ⇲
 
Crashes issue

NPO Start crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear the ap... ⇲
 
Compatibility issue

Inability to stream to Apple TV

Fix: 1. Ensure that both your iPhone and Apple TV are connected to the same Wi-Fi network. 2. Use AirPlay by swiping down from the top right corn... ⇲

AirPlay does not work

Fix: 1. Ensure both your iPhone and Apple TV are on the same Wi-Fi network. 2. Restart both devices to refresh the connection and try again. OR... ⇲

NPO Start does not function in foreign countries

Fix: 1. Check if the app has any settings related to location or region that may need to be adjusted. 2. Use a VPN service to connect to a server... ⇲

No support for mobile browsers

Fix: 1. Use the NPO Start app instead of a mobile browser for the best experience. 2. If you prefer using a browser, try accessing the NPO Start... ⇲
 
Ads issue

Ads play but content does not

Fix: 1. Try closing the app and reopening it to see if the content loads after the ads. 2. Check your internet connection to ensure it is stable... ⇲
 
Loading issue

Playback issues with buffering

Fix: 1. Check your internet speed and switch to a more stable connection if necessary. 2. Lower the video quality in the app settings to reduce b... ⇲
 
Settings issue

No option to pause or rewind

Fix: 1. Check the playback controls on the screen. Sometimes, the pause and rewind buttons may be hidden or require tapping on the screen to appe... ⇲
 
Features issue

No 'My NPO' feature

Fix: 1. Check the app's settings or menu options to see if the 'My NPO' feature is hidden or under a different name. 2. If the feature is not ava... ⇲

Limited functionality for paid features

Fix: 1. Review the app's subscription options to ensure you are subscribed to the correct plan that offers the features you want. 2. Check the ap... ⇲
 
UI issue

NPO Start layout is confusing

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout. Look for a help or tutorial section within the app that may pr... ⇲
 
Updates issue

Frequent app updates without improvements

Fix: 1. Check the app's update notes in the App Store to see what changes have been made. Sometimes updates may include backend improvements that... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
93.2%

Good experience
6.8%

Neutral
0.0%

~ from our NLP analysis of 44 combined software ratings.

 Switch to these Alternatives:
NLZIET | Online tv-kijken
Videoland
KPN Interactieve TV
Pathé Nederland
Appic - Festivals & More
TVgids.nl - Dutch TV Guide
Ticketmatic
Walibi Holland
GUTS Tickets
Close

 Private Data NPO Start collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics