—— Run into issues on Dos Toros? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that your address is correctly entered in the app. Go to the settings or profile section of the app, and verify that your address is... ⇲
Fix: Check your internet connection. A slow or unstable connection can cause delays in order processing. Try switching to a different Wi-Fi netwo... ⇲
Fix: Plan your orders ahead of time. If you know a location will be closed, try to place your order during their operating hours. You can also ch... ⇲
Fix: Check if the app has a feature for tracking orders in real-time. If not, consider using third-party delivery tracking apps that may provide... ⇲
Fix: To edit an existing order, navigate to your order history in the app. Select the order you wish to edit and look for an 'Edit' option. If th... ⇲
Fix: Explore the menu thoroughly to see if there are any hidden plant-based options. Sometimes, they may not be prominently displayed but are ava... ⇲
Fix: When placing an order, look for a 'special instructions' field where you can request customizations. Be clear and specific about your reques... ⇲
Fix: Check if the app allows you to link your loyalty points to your payment method. Go to the loyalty program section in the app and ensure your... ⇲
Fix: If you prefer to pay with cash, consider using a prepaid debit card that you can load with cash and use for online orders. OR Check if th... ⇲
Fix: Make sure your app is updated to the latest version. Go to the App Store, search for Dos Toros, and check for updates. Updating can fix bugs... ⇲
Fix: When placing an order, double-check your order summary before finalizing it. Ensure all items are listed correctly. If items are missing upo... ⇲
Fix: Keep track of your purchases and the rewards you earn. If you notice discrepancies, document them with screenshots and dates to provide evid... ⇲
Fix: Regularly check your rewards balance in the app and compare it with your purchase history. If you notice discrepancies, take screenshots for... ⇲
Fix: Review the rewards program details in the app to understand how it works and what you need to do to maximize your rewards. Sometimes, simply... ⇲
Fix: Look for a help or support section within the app. Many apps have FAQs or troubleshooting guides that can assist you with common issues. O... ⇲
Fix: Document any issues you encounter with your orders, including dates, times, and details. This can help you track patterns and provide eviden... ⇲
Fix: Check the estimated delivery time before placing your order. If the time seems unusually long, consider ordering from a different location o... ⇲
Fix: Regularly check the app for updates on stock availability. Some apps may not have notifications but will update their inventory regularly.... ⇲
Fix: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
Fix: If the app started glitching after an update, try restarting your iPhone. This can help clear temporary issues that may have arisen from the... ⇲