fix problems on Step Away [iphone]

—— Run into issues on Step Away? Get help pending when official support gets back to you!

Step Away: Alcohol Help

Info:

company: Here and Now Systems LLC

: http://stepaway.biz

: stepaway.biz

Chat with our AI-based Step Away Support

🛠️ Common Step Away Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Step Away freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

audio freezes

Fix: 1. Check your device's audio settings: Go to Settings > Sounds & Haptics and ensure that the volume is turned up. Also, check if the 'Silent... ⇲

Audio issue

no sound

Fix: 1. Check the app's sound settings: Open the Step Away app and look for any sound settings within the app itself. Ensure that sound is enable... ⇲

Crashes issue

frequent crashing

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Step Away app, and tap on it. If there is an option to 'Offload App'... ⇲

Settings issue

cannot add high risk times

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may include new features or fixes for existing issu... ⇲

UI issue

formatting issues

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and check if 'Display Zoom' is set to 'Standard'. If it's set to 'Zoomed',... ⇲

buttons not accessible due to format

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and ensure that 'Display Zoom' is set to 'Standard'. This can help with bu... ⇲

Video issue

video auto-plays at startup

Fix: 1. Check app settings: Open the Step Away app and look for any settings related to video playback. If there is an option to disable auto-pla... ⇲

Payments issue

subscription required after initial use

Fix: 1. Review subscription options: Open the app and navigate to the subscription section to understand the different plans available. If you wa... ⇲

limited free version availability

Fix: 1. Maximize free features: Familiarize yourself with all the features available in the free version and use them to their fullest potential.... ⇲

Ads issue

false advertising regarding payment

Fix: 1. Review the app's terms: Check the app's description in the App Store for any disclaimers regarding payment and subscription. This can hel... ⇲

Installation issue

setup takes too long

Fix: 1. Follow setup instructions carefully: Ensure you are following the setup instructions provided in the app. Sometimes, skipping steps can l... ⇲

Customization issue

lack of journaling feature

Fix: 1. Use alternative journaling apps: If journaling is a crucial feature for you, consider using a separate journaling app alongside Step Away... ⇲

mood sections not specific enough

Fix: 1. Use additional mood tracking apps: If the mood sections in Step Away do not meet your needs, consider using a dedicated mood tracking app... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.9%

Bad experience

4.1%

Neutral

2.0%

~ from our NLP analysis of 49 combined software ratings.

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Private Data Step Away collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Step Away Monthly Subscription: $4.99 In order to continue using Step Away.
Step Away Monthly Subscription: $4.99 In order to continue using Step Away app.