—— Run into issues on Cape Cod 5 Treasury Management? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Try to familiarize yourself with the layout of the app. Spend some time exploring each section to understand where features are located. If... ⇲
Fix: Manually keep track of your transactions by exporting them to a spreadsheet or using a note-taking app. This way, you can maintain a record... ⇲
Fix: If you need check images, consider using a different method to access your account, such as online banking through a web browser, which may... ⇲
Fix: Log out of the app and log back in to refresh your account information. Ensure that you have a stable internet connection during this proces... ⇲
Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache if available. This can resolve tempor... ⇲
Fix: Check your account settings within the app to ensure that all accounts are linked properly. You may need to re-enter your login credentials... ⇲
Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the password recovery option to reset it.... ⇲
Fix: Check if there is a specific section in the app for scheduled payments or bills. Sometimes, these features are located in a different tab or... ⇲
Fix: Regularly check your account notifications and settings to ensure that you are aware of any alerts regarding your debit card status. OR I... ⇲
Fix: Use the sorting options available in the app to organize transactions by date or amount, which can help you find specific transactions more... ⇲
Fix: Double-check your internet connection and try logging in again. A weak connection can cause login errors. OR If the problem continues, tr... ⇲
Fix: Ensure that Face ID is enabled for the app in your iPhone settings. Go to Settings > Face ID & Passcode and check the app's permissions. O... ⇲
Fix: Ensure that you are using the correct email address associated with your account for password recovery. Check your spam folder for recovery... ⇲
Fix: Try accessing your account during off-peak hours when server load may be lower, which can improve loading times. OR Clear the app's cache... ⇲
Fix: Ensure that you are following the correct steps for mobile deposits, including taking clear photos of the checks and ensuring they are endor... ⇲
Fix: Familiarize yourself with the deposit process by reviewing any available tutorials or guides within the app. OR If the process is cumbers... ⇲
Fix: Take some time to explore the app and create a mental map of where features are located. This can help you navigate more efficiently. OR... ⇲
Fix: Restart your iPhone to clear any temporary issues that may have arisen after the update. OR If the app continues to crash, consider unins... ⇲
Fix: Ensure that you are entering all required information correctly and that your password meets any specified criteria (e.g., length, special c... ⇲
Fix: Ensure that you are following the correct procedure for check deposits, including taking clear photos and ensuring proper endorsement. OR... ⇲
Fix: Check if the app has an option to enable Touch ID in the settings. If it does, enable it to streamline your login process. OR If Touch ID... ⇲