fix problems on Streamlabs [iphone]

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—— Run into issues on Streamlabs? Get help pending when official support gets back to you!

Streamlabs: Live Streaming App
Info:
company: Streamlabs
: https://support.streamlabs.com/hc/en-us
: streamlabs.com
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Customization issue

Requires Prime for custom alerts

Fix: Utilize the default alerts provided by Streamlabs, which do not require a Prime subscription. Customize these alerts within the app to fit y... ⇲
 
Audio issue

Video/audio desync

Fix: Check your audio and video settings in Streamlabs. Go to Settings > Audio and ensure that the audio bitrate matches the video bitrate. A mis... ⇲

Mute button malfunction

Fix: Check your device's mute switch to ensure it is not activated. Sometimes, the physical mute switch can interfere with app functionality. O... ⇲

Inability to capture Discord audio

Fix: Use a virtual audio cable app to route audio from Discord to Streamlabs. Apps like VB-Audio Virtual Cable can help you capture audio from mu... ⇲
 
Screen issue

No landscape lock

Fix: Manually rotate your device to landscape mode before starting the stream. This can help ensure that the app recognizes the orientation corre... ⇲

Screen recording stops unexpectedly

Fix: Ensure that you have enough storage space on your device. Go to Settings > General > iPhone Storage to check available space and delete unne... ⇲

Inability to broadcast screen

Fix: Ensure that you have granted the app permission to access your screen. Go to Settings > Privacy > Screen Recording and check if Streamlabs i... ⇲
 
Network issue

No bandwidth testing before going live

Fix: Perform a manual speed test using a speed test app or website (like Ookla Speedtest) before going live. This will give you an idea of your u... ⇲

Inconsistent stream quality

Fix: Adjust your stream settings based on your internet connection. Lower the resolution and bitrate in Settings > Output to see if that stabiliz... ⇲

Stream ending issues

Fix: Ensure that you are following the correct procedure to end the stream. Tap the 'End Stream' button and wait for the confirmation prompt befo... ⇲

Frequent stream interruptions

Fix: Lower the stream quality settings to reduce the load on your internet connection. Go to Settings > Output and select a lower bitrate or reso... ⇲
 
Updates issue

Alerts broken after update

Fix: Reconfigure your alerts in the app. Go to the Alerts section and reselect your alert settings to ensure they are properly set up after the u... ⇲
 
Crashes issue

Streamlabs crashes after 15-20 minutes

Fix: Close all other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them before start... ⇲

Random app crashes

Fix: Ensure your device's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Reinstall t... ⇲
 
Camera issue

Camera connection issues

Fix: Check your camera settings in the app. Go to Settings > Camera and ensure the correct camera is selected (front or back). OR Restart the... ⇲

Defaulting to camera instead of screen

Fix: Manually select the screen capture option before going live. In the Streamlabs app, navigate to the source settings and choose 'Screen Captu... ⇲
 
Payments issue

Difficult subscription cancellation

Fix: Go to your App Store account settings. Open the App Store, tap on your profile picture, select 'Subscriptions', and find Streamlabs to manag... ⇲
 
UI issue

Auto-fills category incorrectly

Fix: Manually select the correct category before going live. In the Streamlabs app, navigate to the stream settings and choose the appropriate ca... ⇲

No chat monitoring while streaming

Fix: Use a second device to monitor chat while streaming. You can log into your streaming platform on another phone or tablet to keep an eye on c... ⇲

Misalignment of overlays

Fix: Adjust the overlay settings in the app. Go to the Overlays section and manually reposition elements to align them correctly on the screen.... ⇲

Chat visibility issues

Fix: Adjust the chat settings in the app to ensure it is visible. Go to Settings > Chat and check the visibility options to ensure they are enabl... ⇲

GO LIVE button unresponsive

Fix: Restart the app to see if the button becomes responsive again. Sometimes, a simple restart can resolve temporary glitches. OR Check for a... ⇲
 
Support issue

No support for troubleshooting

Fix: Utilize online forums and communities such as Reddit or Discord where other users share solutions and tips for common issues with Streamlabs... ⇲

No help feature in app

Fix: Utilize online resources such as the Streamlabs support page or community forums for help. Many users share solutions to common problems tha... ⇲
 
Video issue

Pixelated video with green square

Fix: Lower the video resolution in the app settings. Go to Settings > Output and select a lower resolution to see if that resolves the pixelation... ⇲
 
Glitches issue

Glitches when changing quality

Fix: Avoid changing quality settings while streaming. Instead, set your desired quality before starting the stream to prevent glitches. OR If... ⇲
 
Messages issue

Chat not working intermittently

Fix: Check your internet connection to ensure it is stable. A weak connection can cause chat issues; consider switching to a wired connection if... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
76.0%

Bad experience
18.7%

Neutral
5.4%

~ from our NLP analysis of 15,315 combined software ratings.

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 Private Data Streamlabs collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Ultra: $18.99 Monthly billed ultra subscription
  2. Monthly Ultra: $4.99 Monthly billed ultra subscription
  3. Monthly Ultra: $9.99 Monthly billed ultra subscription
  4. Yearly Ultra: $149.99 Yearly billed ultra subscription
  5. Monthly Ultra: $9.99 Monthly billed ultra subscription
  6. Yearly Ultra: $49.99 Yearly billed ultra subscription
  7. Monthly Ultra: $18.99 Monthly billed ultra subscription
  8. Yearly Ultra: $99.99 Yearly billed ultra subscription
  9. Yearly Ultra: $119.99 Yearly billed ultra subscription
  10. Yearly Ultra: $149.99 Yearly billed ultra subscription