fix problems on Kuda [iphone]

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—— Run into issues on Kuda? Get help pending when official support gets back to you!

Kuda - Free transfer & payment
Info:
company: Kuda Technologies Limited
: https://www.kuda.com
: www.kuda.com
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Support issue

Customer service unresponsive

Fix: Utilize the in-app support feature if available, as it may provide quicker responses. Additionally, check if Kuda has a social media presenc... ⇲

No direct communication with customer service

Fix: Utilize any in-app messaging or support features to communicate your issues. If these are unavailable, check for an email address or social... ⇲

Lack of physical branches for support

Fix: Utilize the app's support features or online resources for assistance. Many issues can be resolved through the app without needing physical... ⇲

No response to multiple inquiries

Fix: If you have not received a response, try varying your method of communication. If you initially used email, consider using the in-app suppor... ⇲
 
Payments issue

Transactions not reflecting

Fix: Refresh the app by pulling down on the transaction list to update it. If transactions still do not appear, log out of your account and log b... ⇲

Inconsistent transaction limits

Fix: Review the transaction limits stated in the app or on the Kuda website. If you believe your limits are incorrect, gather any relevant transa... ⇲

Missing transaction history

Fix: Refresh the app or log out and back in to see if the transaction history reappears. Sometimes, a temporary glitch can cause this issue. OR... ⇲

Issues with debit card issuance

Fix: Ensure that you have completed all necessary steps for card issuance in the app. Check for any notifications or messages regarding your card... ⇲

Overdraft inconsistencies

Fix: Review your account settings to understand your overdraft limits and policies. If you notice inconsistencies, document your transactions and... ⇲

Inability to sell gift cards

Fix: Check the app for any specific requirements or restrictions regarding gift card sales. Ensure you are following the correct process as outli... ⇲

Limited transaction visibility

Fix: Check if there are any filters applied in the transaction history section that may limit visibility. Clear any filters and refresh the app.... ⇲
 
Account issue

Account verification delays

Fix: Ensure that you have submitted all required documents for verification. Double-check that the documents are clear and legible. If you have n... ⇲

Difficulties changing phone number

Fix: Go to the account settings in the Kuda app and look for the option to change your phone number. Follow the prompts carefully, ensuring you h... ⇲

Inability to access funds

Fix: Check if there are any alerts or notifications in the app regarding your account status. Sometimes, accounts may be temporarily restricted d... ⇲

Problems with identity verification

Fix: Ensure that you are submitting clear and legible documents for verification. Double-check that you are following the correct process as outl... ⇲

Account locked without reason

Fix: If your account is locked, check for any notifications in the app or your email that may explain the reason. Follow any instructions provide... ⇲
 
Updates issue

Maintenance during peak hours

Fix: Check the Kuda app or website for any scheduled maintenance notifications. If you know maintenance is occurring, plan your transactions for... ⇲

Kuda malfunctioning after updates

Fix: After an update, restart your iPhone to clear any temporary issues. If the app continues to malfunction, try deleting and reinstalling it fr... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.7%

Bad experience
4.3%

Neutral
3.0%

~ from our NLP analysis of 124,587 combined software ratings.

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 Private Data Kuda collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • Other Data