fix problems on Albany Times Union News [iphone]

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—— Run into issues on Albany Times Union News? Get help pending when official support gets back to you!

Albany Times Union News
Info:
company: Hearst Newspapers
: https://www.timesunion.com/ipad/
: www.timesunion.com
Chat with our AI-based Albany Times Union News Support
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Ads issue

Ads obstruct content

Fix: 1. Rotate Your Device: Sometimes rotating your iPhone can help adjust the layout and move ads out of the way. Try switching between portrait... ⇲
 
Payments issue

Albany Times Union News does not recognize valid subscriptions

Fix: 1. Log Out and Log Back In: Go to the app settings and log out of your account. Then log back in to refresh your subscription status. 2. Che... ⇲

Multiple subscription issues

Fix: 1. Verify Subscription Status: Go to Settings > Your Name > Subscriptions on your iPhone to check the status of your subscription and ensure... ⇲
 
UI issue

Difficult navigation

Fix: 1. Familiarize with the Layout: Spend some time exploring the app’s layout. Look for a tutorial or help section within the app that may guid... ⇲

Layout issues with articles

Fix: 1. Adjust Text Size: Go to Settings > Display & Brightness > Text Size and adjust the text size to see if it improves the layout of articles... ⇲

Inability to share links easily

Fix: 1. Use the Share Button: Look for a share button within the app, usually represented by an arrow or three dots, to share articles via social... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if it... ⇲
 
Updates issue

Inconsistent content updates

Fix: 1. Refresh the App: Pull down on the main feed to refresh the content manually. This can sometimes prompt the app to load the latest article... ⇲

Lack of recent sports scores

Fix: 1. Check Sports Section: Navigate to the sports section of the app to see if scores are listed there. Sometimes, they may not be prominently... ⇲

Repetitive content

Fix: 1. Explore Different Sections: Make sure to explore various sections of the app to find diverse content. Sometimes, the main feed may show r... ⇲
 
Search issue

Poor search functionality

Fix: 1. Use Specific Keywords: When searching, use specific keywords or phrases to narrow down results. Avoid using vague terms. 2. Check Filters... ⇲
 
Bugs issue

Frequent bugs

Fix: 1. Update the App: Ensure you are using the latest version of the app by checking for updates in the App Store. 2. Restart Your Device: Some... ⇲

Typos and misspellings in articles

Fix: 1. Report Errors: If the app has a feature to report errors or provide feedback, use it to notify them of typos and misspellings you encount... ⇲
 
Permissions issue

Limited access to local news

Fix: 1. Check Location Settings: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sur... ⇲
 
Support issue

No response from customer support

Fix: 1. Check FAQs: Look for a Frequently Asked Questions section within the app or on the website that may address your concerns. 2. Use Alterna... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.6%

Bad experience
6.6%

Neutral
5.9%

~ from our NLP analysis of 3,471 combined software ratings.

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 Private Data Albany Times Union News collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Albany Times Union for iPad: $9.99 The official iPad app of the Albany Times Union.
  2. Albany Times Union: $9.99 The official app of the Albany Times Union.
  3. Albany Times Union: $9.99 The official app of the Albany Times Union.
  4. Times Union Monthly: $14.99 Times Union Monthly Subscription
  5. Albany Times Union for iPad: $59.99 The official iPad app of the Albany Times Union.