fix problems on Dzees Home [iphone]

—— Run into issues on Dzees Home? Get help pending when official support gets back to you!

Dzees Home

Info:

company: Weixi Technology Co., Ltd

: https://www.dzees.net

Chat with our AI-based Dzees Home Support

🛠️ Common Dzees Home Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Image is blurry even in HD

Fix: Check your camera settings within the Dzees Home app. Ensure that the resolution is set to the highest available option. Go to 'Settings' >... ⇲

Super delayed notifications

Fix: Check your internet connection. A weak Wi-Fi signal can cause delays in notifications. Ensure your device is connected to a stable network.... ⇲

UI issue

Cannot swipe to next video in full screen

Fix: Try exiting full screen mode by tapping the screen and selecting the exit option. Once out of full screen, swipe to the next video and then... ⇲

Issues with full screen view after iOS update

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the Dzees Home app o... ⇲

Account issue

Shared account has too much control

Fix: Review the permissions set for shared accounts. Go to 'Settings' > 'Shared Accounts' and adjust the permissions for each user to limit their... ⇲

Permissions issue

Cannot reject access to shared account

Fix: To manage shared account access, go to 'Settings' > 'Shared Accounts' and remove the user from the shared list. This will revoke their acces... ⇲

Security issue

Major security issue with shared accounts

Fix: Change your account password immediately to prevent unauthorized access. Go to 'Settings' > 'Account' > 'Change Password'. OR Enable two-... ⇲

Privacy issue

Dzees Home collects and shares browsing history

Fix: Review the privacy settings in the app. Go to 'Settings' > 'Privacy' and adjust the data sharing options to limit what is collected. OR C... ⇲

Notifications issue

Notifications of the same movement repeatedly

Fix: Adjust the sensitivity settings for motion detection. Go to 'Settings' > 'Motion Detection' and lower the sensitivity to reduce repeated not... ⇲

Delayed notifications of movement

Fix: Ensure that your app is allowed to run in the background. Go to 'Settings' > 'Dzees Home' > 'Background App Refresh' and enable it. OR Ch... ⇲

Slow notification of camera events

Fix: Ensure that your device has sufficient storage space. Low storage can affect app performance. Go to 'Settings' > 'Storage' and free up space... ⇲

Inconsistent notification speed

Fix: Check your device's notification settings. Go to 'Settings' > 'Notifications' > 'Dzees Home' and ensure that notifications are set to 'Immed... ⇲

Updates issue

Firmware update erased cameras from app

Fix: Try re-adding the cameras to the app. Go to 'Settings' > 'Cameras' > 'Add Camera' and follow the prompts to reconnect your devices. OR Ch... ⇲

Bugs issue

Malfunctioning motion detection zones

Fix: Reconfigure the motion detection zones. Go to 'Settings' > 'Motion Detection' and redraw the zones to ensure they are set correctly. OR R... ⇲

Camera issue

Camera records excessive videos with no movement

Fix: Adjust the motion sensitivity settings. Go to 'Settings' > 'Motion Detection' and lower the sensitivity to reduce false triggers. OR Chec... ⇲

Compatibility issue

Dzees Home not designed for iPad

Fix: Use the iPhone version of the app on your iPad. You can download it from the App Store and run it in compatibility mode. OR Try using the... ⇲

Network issue

Cloud service dependency

Fix: Check if there are any local storage options available in the app settings. Some apps allow you to save footage locally instead of relying s... ⇲

Registration issue

Timed out message when creating ID

Fix: Ensure you have a stable internet connection while creating your ID. If the connection is weak, try switching to a different Wi-Fi network o... ⇲

Settings issue