fix problems on MonkeyCool [iphone]

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—— Run into issues on MonkeyCool? Get help pending when official support gets back to you!

MonkeyCool - Make New Friends
Info:
company: PARTY GAME PTELTD
: https://monkeycool.app
: monkeycool.app
Chat with our AI-based MonkeyCool Support
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Account issue

Presence of fake profiles

Fix: Be cautious when interacting with new users. Look for verified profiles or those with a significant amount of activity. If you suspect a pro... ⇲

Banned accounts without clear reason

Fix: Review the app's community guidelines to ensure you are not violating any rules. Understanding these guidelines can help prevent future bans... ⇲
 
Freezing issue

Frequent freezing of videos

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes and performance improvements. Check the App Store... ⇲
 
Payments issue

Paid features not functioning

Fix: Check your payment method to ensure it is valid and that the transaction went through. You can do this by going to your Apple ID settings an... ⇲

Requires payment for basic features

Fix: Review the app's free features to maximize your experience without payment. Sometimes, there are hidden functionalities that are free. OR... ⇲
 
Login issue

Inability to log in or create an account

Fix: Double-check your internet connection to ensure it is stable. A weak connection can prevent you from logging in or creating an account. OR... ⇲
 
Customization issue

Lack of filters for user interactions

Fix: Explore the app's settings to see if there are any options to customize your interaction preferences. Some apps allow you to limit interacti... ⇲
 
Privacy issue

High number of underage users

Fix: Use the app's reporting feature to report underage users. This can help the platform enforce age restrictions more effectively. OR Adjust... ⇲

Predatory behavior from users

Fix: Immediately report any predatory behavior using the app's reporting tools. This is crucial for your safety and the safety of others. OR C... ⇲

Rude and mean interactions

Fix: Use the block feature to prevent rude users from contacting you again. This can help create a more positive experience. OR Engage with us... ⇲

Nasty and inappropriate content

Fix: Report any nasty content you encounter using the app's reporting feature. This helps maintain a safer environment for all users. OR Consi... ⇲
 
Audio issue

Inability to call friends even with premium

Fix: Check the app's settings to ensure that calling features are enabled. Sometimes, these features need to be activated manually. OR Restart... ⇲
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 what users are saying
Bad experience
48.3%

Good experience
44.3%

Neutral
7.3%

~ from our NLP analysis of 327 combined software ratings.

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 Private Data MonkeyCool collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers

  Cost of Subscriptions
  1. Video Chat Plus: $6.99 Get Plus Now, Make New Friends Easier
  2. Gem Package: $9.99 for better chat and friends experience
  3. Gem Package: $1.99 for better chat and friends experience
  4. Gem Package: $0.99 for better chat and friends experience
  5. Gem Package: $4.99 for better chat and friends experience
  6. Video Chat Plus: $15.99 Get Plus Now, Make New Friends Easier
  7. Gem Package: $15.99 for better chat and friends experience
  8. Gem Package(50%OFF): $3.99 for better chat and friends experience
  9. Gem Package: $35.99 for better chat and friends experience