fix problems on CloseKnit Health [iphone]

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—— Run into issues on CloseKnit Health? Get help pending when official support gets back to you!

CloseKnit Health
Info:
company: CareFirst Holdings LLC
: https://support.closeknit.com
: www.closeknithealth.com
Chat with our AI-based CloseKnit Health Support
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Bugs issue

CloseKnit Health is useless

Fix: Identify specific features that are not working for you. Make a list of these issues and check if there are any updates or patches available... ⇲

appointment cancellations not processed

Fix: Verify that you are following the correct cancellation procedure within the app. Make sure to confirm any prompts that appear after you requ... ⇲

doctors do not show up

Fix: Confirm your appointment details in the app to ensure that you have the correct time and date. Sometimes, misunderstandings can occur. OR... ⇲

no information about previous visits

Fix: Check if there is a 'History' or 'Past Appointments' section in the app where you can view previous visits. OR If this feature is not ava... ⇲
 
Settings issue

scheduling issues

Fix: Double-check your internet connection. Scheduling issues can often arise from poor connectivity. Ensure you are connected to a stable Wi-Fi... ⇲
 
Loading issue

loading screen errors

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view all open ap... ⇲

stuck in loading screen

Fix: Force close the app and restart it. This can often resolve temporary glitches that cause the app to get stuck. OR Check your internet con... ⇲
 
Notifications issue

missed appointment notifications

Fix: Check your notification settings for the app. Go to 'Settings' > 'Notifications' > 'CloseKnit Health' and ensure that notifications are enab... ⇲

notification issues

Fix: Ensure that your device's software is up to date. Go to 'Settings' > 'General' > 'Software Update' and install any available updates. OR... ⇲
 
Messages issue

no chat option

Fix: Look for any updates in the app that may have reintroduced the chat feature. Sometimes features are temporarily removed for maintenance and... ⇲

chat feature removed

Fix: Look for any announcements within the app regarding the removal of the chat feature. Sometimes, features are temporarily disabled for update... ⇲
 
Uploads issue

cannot add photos

Fix: Check the app permissions. Go to 'Settings' > 'Privacy' > 'Photos' and ensure that CloseKnit Health has permission to access your photos.... ⇲
 
UI issue

availability button unresponsive

Fix: Try tapping the button multiple times or long-pressing it to see if it responds. Sometimes, a simple tap may not register due to a glitch.... ⇲
 
Support issue

no help provided

Fix: Explore the app's help or FAQ section for self-service support options. Many apps have built-in resources to assist users. OR Check onlin... ⇲

no one answering questions

Fix: Try reaching out during different hours. Support teams may have specific hours of operation, and contacting them during those times may yiel... ⇲

no response from support

Fix: Check if there are alternative support channels available, such as social media or community forums, where you might get quicker responses.... ⇲
 
Crashes issue

CloseKnit Health constantly crashes

Fix: Ensure that your device has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' and check if you need to free up space.... ⇲
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 what users are saying
Bad experience
56.8%

Good experience
43.2%

Neutral
0.0%

~ from our NLP analysis of 44 combined software ratings.

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 Private Data CloseKnit Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics