fix problems on Patelco [iphone]

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Patelco Mobile Banking
Info:
company: Patelco Credit Union
: https://mobile.patelco.org/support/
: www.patelco.org
Chat with our AI-based Patelco Support
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Slow issue

Slow loading times

Fix: Clear the app cache by deleting the app and reinstalling it. Press and hold the app icon until it jiggles, tap the 'X' to delete, then go to... ⇲
 
UI issue

Redundant dashboard information

Fix: Customize your dashboard if the app allows it. Look for settings or options within the app to hide or rearrange dashboard items to prioritiz... ⇲
 
Camera issue

Mobile deposit issues with auto capture

Fix: Ensure you are in a well-lit area when taking pictures of the check. Avoid shadows and glare to improve the camera's ability to capture the... ⇲

Manual capture not available initially

Fix: Check for any app updates in the App Store. Sometimes features are added in newer versions, so ensure you have the latest version of the app... ⇲
 
Security issue

Insecurity concerns about hacking

Fix: Enable two-factor authentication for added security. Go to Settings > Passwords & Accounts > App Passwords and set up two-factor authenticat... ⇲
 
Login issue

Frequent logouts during mobile deposit

Fix: Ensure your internet connection is stable. Switch to a different Wi-Fi network or use cellular data to see if the issue persists. OR Try... ⇲
 
Crashes issue

Zelle crashes with VoiceOver

Fix: Check for updates to both the Patelco app and your iPhone's iOS. Go to the App Store and check for updates for the app, and Settings > Gener... ⇲
 
Support issue

Inability to report bugs

Fix: Look for a feedback or support option within the app. Many apps have a section for reporting issues or providing feedback. OR Keep a reco... ⇲
 
Settings issue

Date format confusion for transfers

Fix: Check your iPhone's region settings. Go to Settings > General > Language & Region and ensure your region is set correctly to match your pref... ⇲

Requires device nickname for each device

Fix: Create a consistent naming convention for your devices to make it easier to remember. For example, use 'John's iPhone' or 'Work iPad'. OR... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Familiarize yourself with the app's features by checking the help section or user guide within the app to understand what is available. OR... ⇲
 
Privacy issue

Account balances visible before login

Fix: Check the app settings for any privacy options that may allow you to hide account balances until after login. Look for a 'Privacy' or 'Secur... ⇲
 
Account issue

Cannot link external accounts through app

Fix: Check if the app has an option to link external accounts in the settings or accounts section. If not, you may need to use the website for th... ⇲
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 what users are saying
Good experience
96.7%

Neutral
1.8%

Bad experience
1.5%

~ from our NLP analysis of 27,445 combined software ratings.

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 Private Data Patelco collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics