fix problems on Solarity CU [iphone]

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—— Run into issues on Solarity CU ? Get help pending when official support gets back to you!

Solarity CU Mobile Banking
Info:
company: Solarity Credit Union
: https://www.solaritycu.org/contact.htm
: www.solaritycu.org
Chat with our AI-based Solarity CU Support
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Crashes issue

Solarity CU crashes when taking pictures for mobile deposit

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any tem... ⇲

Solarity CU only opens half the time

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that your app is updated to the latest version. Go to the App Store and chec... ⇲
 
Account issue

Internal error message when accessing account

Fix: 1. Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. 2. Restart the app and try logging in aga... ⇲
 
Login issue

Unable to log in with Face ID

Fix: 1. Go to your iPhone's Settings, then 'Face ID & Passcode', and ensure that Face ID is set up correctly. 2. Check if the Solarity CU Mobile... ⇲
 
Security issue

Solarity CU has broken middleware authentication

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that your app is updated to the latest version. Go to the App Store and chec... ⇲
 
UI issue

Lacks ability to delete characters when entering password

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any tem... ⇲

Difficult navigation compared to old version

Fix: 1. Take some time to explore the new layout and features. Familiarize yourself with the new navigation. 2. Check the app's help section for... ⇲
 
Updates issue

Old features removed in latest update

Fix: 1. Familiarize yourself with the new layout and features by checking the app's help section or user guide. 2. Explore the app to find altern... ⇲

Limited features after update

Fix: 1. Familiarize yourself with the new features and layout by checking the app's help section or user guide. 2. Explore the app to find altern... ⇲
 
Compatibility issue

Quick balance on Apple Watch requires iPhone app to be open

Fix: 1. Ensure that both your iPhone and Apple Watch are updated to the latest software versions. 2. Check the app settings on your iPhone to see... ⇲

Inconsistent performance on iPad

Fix: 1. Ensure that your iPad is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Ensure that your app is update... ⇲
 
Bugs issue

Solarity CU is unusable

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that your app is updated to the latest version. Go to the App Store and chec... ⇲
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 what users are saying
Good experience
62.4%

Bad experience
31.8%

Neutral
5.9%

~ from our NLP analysis of 85 combined software ratings.

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 Private Data Solarity CU collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics