fix problems on 国家政务服务平台 [iphone]

—— Run into issues on 国家政务服务平台? Get help pending when official support gets back to you!

国家政务服务平台

Info:

company: General Office of the State Council

: http://www.gjzwfw.gov.cn/

Chat with our AI-based 国家政务服务平台 Support

🛠️ Common 国家政务服务平台 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires QR code login on web despite previous verification

Fix: Ensure that you are logged into the same account on both the app and the web platform. If you are still prompted for a QR code, try clearing... ⇲

Password setup lacks number input option

Fix: Check if there is an option to enable numeric input in the password settings. If not, try using a different password that meets the requirem... ⇲

UI issue

Cannot copy and paste passwords from password managers

Fix: Check the settings of your password manager to ensure that it allows copying to the clipboard. Some password managers have security settings... ⇲

Difficult to use

Fix: Familiarize yourself with the app by exploring its features and settings. Look for a user guide or tutorial within the app that can help you... ⇲

Loading issue

Chinese input keyboard fails to load

Fix: Check your device's language and keyboard settings. Go to Settings > General > Keyboard > Keyboards and ensure that the Chinese keyboard is... ⇲

Slow loading of health code

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the loading speed improves. If the issue... ⇲

Compatibility issue

QR code function only available on PC

Fix: If you need to generate a QR code, use the PC version of the app or website to create it, then scan it with your phone. This is a temporary... ⇲

国家政务服务平台 does not support foreign travelers well

Fix: If you are a foreign traveler, ensure that you have the correct language settings enabled in the app. Go to Settings > Language and select y... ⇲

Network issue

Network issues prevent loading

Fix: Check your internet connection by trying to load other apps or websites. If they are also slow, the issue may be with your network. Restart... ⇲

Security issue

Face recognition required in app only

Fix: If face recognition is mandatory, ensure that your device's face recognition feature is set up correctly. Go to Settings > Face ID & Passcod... ⇲

Account issue

Inability to change bound phone number

Fix: Look for an option in the app settings to update your phone number. This is often found under account settings or personal information secti... ⇲

Old phone number remains in app despite updates

Fix: Try logging out of the app and logging back in to refresh your account information. This can sometimes resolve discrepancies in displayed in... ⇲

Inability to access services without an account

Fix: If you do not have an account, follow the registration process carefully. Make sure to have all necessary documents and information ready to... ⇲

Registration issue

Registration fails due to mismatched information

Fix: Double-check the information you are entering during registration. Ensure that it matches exactly with the official documents or previous re... ⇲

Registration process is overly complicated

Fix: Take your time to read through each step of the registration process carefully. Sometimes, understanding the requirements can simplify the p... ⇲

Freezing issue

国家政务服务平台 freezes during operations

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if the issue... ⇲