fix problems on Mi OXXO [iphone]

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—— Run into issues on Mi OXXO? Get help pending when official support gets back to you!

mi OXXO
Info:
company: Cadena Comercial OXXO S.A de C.V.
: https://www.oxxo.com/contacto
: www.oxxo.com
Chat with our AI-based mi OXXO Support
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Account issue

Password recovery fails

Fix: 1. Make sure you are using the correct email address associated with your account. 2. Check your spam or junk folder for the password recove... ⇲

Account access issues

Fix: 1. Ensure that you are using the correct login credentials. 2. If you are locked out, use the password recovery option to regain access. O... ⇲

No physical card issuance

Fix: 1. Use the app for all transactions and keep a digital record of your transactions. 2. If you need a physical card, consider using a differe... ⇲
 
Payments issue

Payment errors when recharging

Fix: 1. Ensure that your payment method is valid and has sufficient funds. 2. Check if your internet connection is stable during the transaction.... ⇲

Inability to recharge despite having funds

Fix: 1. Verify that your account is in good standing and that there are no restrictions. 2. Check if the app is up to date and install any availa... ⇲

Cannot pay services

Fix: 1. Verify that the service you are trying to pay for is supported by the app. 2. Ensure that your payment method is valid and has sufficient... ⇲

Issues with card verification for American cards

Fix: 1. Ensure that your American card is enabled for international transactions. 2. Check with your bank to see if there are any restrictions on... ⇲
 
Compatibility issue

Limited to Mexico, lacks US expansion

Fix: 1. Use a VPN service to connect to a Mexican server, which may allow you to access the app from the US. OR 1. Consider using alternative... ⇲

No support for American phone numbers

Fix: 1. Use a Mexican phone number for registration if possible. 2. Consider using a virtual phone number service that provides a Mexican number.... ⇲
 
Bugs issue

Points system is ineffective

Fix: 1. Review the terms and conditions of the points system to understand how points are earned and redeemed. 2. Keep track of your transactions... ⇲
 
Support issue

Inexperienced staff at retail locations

Fix: 1. If you encounter issues, ask to speak with a manager or a more experienced staff member. 2. Prepare any necessary documentation or inform... ⇲

Poor customer service

Fix: 1. Document your issues clearly and try to reach out through multiple channels (email, social media, etc.) for a response. 2. Use the app's... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
75.4%

Bad experience
22.1%

Neutral
2.5%

~ from our NLP analysis of 122 combined software ratings.

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 Private Data mi OXXO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics