fix problems on UKRSIB Online [iphone]

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—— Run into issues on UKRSIB Online? Get help pending when official support gets back to you!

UKRSIB online
Info:
company: UKRSIBBANK
: https://online.ukrsibbank.com
: ukrsibbank.com
Chat with our AI-based UKRSIB online Support
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Payments issue

Incorrect card configuration

Fix: Double-check the card details entered in the app. Go to the card management section and ensure all information is accurate, including card n... ⇲

Limited digit entry for transfers

Fix: Check if there are any settings within the app that allow you to adjust the transfer limits or digit entry options. OR If the app restric... ⇲

Unable to add Visa to Apple Pay

Fix: Ensure that your Visa card is supported by Apple Pay. Check with your bank or card issuer for compatibility. OR If the card is supported,... ⇲
 
Account issue

Non-Ukraine number required for account opening

Fix: If you have a temporary or permanent address in Ukraine, consider using a local number from a friend or family member to complete the regist... ⇲

Account blocked after inactivity

Fix: To avoid account blocking, log in to the app at least once every few months. Set a reminder on your phone to check your account periodically... ⇲

Password recovery issues

Fix: Ensure you are using the correct email or phone number associated with your account when attempting recovery. Check your spam folder for rec... ⇲

Complex password recovery process

Fix: Follow the recovery steps carefully, and write down each step to ensure you don’t miss any details. Use a secure method to store your new pa... ⇲
 
UI issue

Poor UX/UI

Fix: Familiarize yourself with the app's layout by exploring all sections. Sometimes, understanding the navigation can improve your experience.... ⇲

Mixed language in app

Fix: Check the app settings for a language option and set it to your preferred language. This may resolve the mixed language issue. OR If no l... ⇲

Small font size

Fix: Adjust the font size in your iPhone settings by going to Settings > Display & Brightness > Text Size and moving the slider to increase the f... ⇲
 
Security issue

Forced password changes

Fix: Keep a secure record of your passwords using a password manager to make it easier to comply with forced changes without losing access. OR... ⇲

SSL connection error after update

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data to see if the issue persists. OR If... ⇲
 
Notifications issue

Delayed SMS notifications

Fix: Check your phone's notification settings to ensure that SMS notifications from the app are enabled. Go to Settings > Notifications > UKRSIB... ⇲

Unnecessary login notifications

Fix: Check the app's notification settings and disable any unnecessary alerts. Go to Settings > Notifications > UKRSIB online and adjust the sett... ⇲
 
Backup issue

Face ID issues after backup

Fix: Re-enable Face ID for the app by going to Settings > Face ID & Passcode, then scroll down to UKRSIB online and toggle it off and back on.... ⇲
 
Updates issue

Non-functional app after update

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it functi... ⇲
 
Login issue

White screen after login

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find UKRSIB online, and select 'Offload App'. This will clear the cac... ⇲

Error message for duplicate login

Fix: Ensure you are not logged into the app on another device. Log out from all devices and try logging in again on your primary device. OR If... ⇲
 
Slow issue

Slow app performance

Fix: Close any other apps running in the background to free up system resources. Double-click the home button and swipe up on apps to close them.... ⇲

Slow app speed

Fix: Clear the app's cache by offloading it as mentioned earlier, which can help improve speed. OR Ensure your device has enough storage space... ⇲
 
Compatibility issue

Incompatibility with iOS 14.8

Fix: Check if there is an update available for your iOS version. Go to Settings > General > Software Update and install any available updates.... ⇲
 
Messages issue

Message sending bug

Fix: Try restarting the app and your device to see if the issue resolves itself. Sometimes, a simple restart can fix temporary bugs. OR If the... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
5.4%

Neutral
1.9%

~ from our NLP analysis of 1,804 combined software ratings.

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 Private Data UKRSIB online collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics