fix problems on Swimply [iphone]

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—— Run into issues on Swimply? Get help pending when official support gets back to you!

Swimply: Rent Private Pools
Info:
company: Swimply Inc.
: https://swimply.com
: swimply.com
Chat with our AI-based Swimply Support
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Messages issue

Inconsistent communication from hosts

Fix: When messaging hosts, set clear expectations for response times. If you do not receive a reply within a few hours, send a polite follow-up m... ⇲

Inability to contact hosts during reservations

Fix: Before your reservation, confirm with the host how to reach them in case of emergencies or questions. This could include phone numbers or al... ⇲
 
Support issue

Poor customer service response times

Fix: Utilize the app's help section to find FAQs that may address your issue. This can save time while waiting for a response from customer servi... ⇲

Automated responses from customer service

Fix: When contacting customer service, be specific in your inquiry to help ensure you receive a more personalized response. Include relevant deta... ⇲

Lack of empathy from hosts regarding cancellations

Fix: When communicating with hosts about cancellations, be polite and explain your situation clearly. This can sometimes elicit a more understand... ⇲
 
Crashes issue

Swimply frequently crashes or freezes

Fix: Ensure that your app is updated to the latest version by checking the App Store for updates. Regular updates often include bug fixes that ca... ⇲
 
Loading issue

Booking process can be lengthy

Fix: Prepare all necessary information in advance, such as guest details and payment methods, to streamline the booking process. This can help re... ⇲
 
UI issue

Lack of clear pool depth information

Fix: Before booking, send a message to the host specifically asking for pool depth details. This can help you make an informed decision based on... ⇲

Confusing calendar layout

Fix: Familiarize yourself with the calendar layout by exploring it during non-urgent times. This can help you understand how to navigate it more... ⇲

Hidden options for editing listings

Fix: Explore the app thoroughly to find all available options for editing listings. Sometimes, features may be located in less obvious sections o... ⇲
 
Customization issue

Limited options for editing reservations

Fix: Review the app's reservation policy to understand what changes can be made. If you need to make a change, try to do so as soon as possible t... ⇲

No option to edit or delete invited guests

Fix: Before sending out invites, double-check the guest list to ensure accuracy. If changes are needed after sending, communicate directly with y... ⇲
 
Payments issue

Referral credits not properly applied

Fix: Double-check that you have entered the referral code correctly during the booking process. If the credit is still not applied, take a screen... ⇲

Payment processing issues

Fix: Ensure that your payment method is valid and has sufficient funds. Check for any restrictions on your card that may prevent the transaction... ⇲

No confirmation of reservations despite payment

Fix: Check your email (including spam/junk folders) for a confirmation message. Sometimes, confirmations can be delayed or misdirected. OR If... ⇲
 
Search issue

Inadequate filtering and sorting options

Fix: Use the search bar to enter specific criteria that may help narrow down your options, such as location or amenities, even if filtering is li... ⇲
 
Bugs issue

Hosts unable to cancel reservations through the app

Fix: If you need to cancel a reservation, do so as early as possible to avoid penalties. Check the cancellation policy in the app to understand t... ⇲
 
Uploads issue

Outdated photo upload requirements

Fix: Check the app's guidelines for photo uploads to ensure you are following the latest requirements. This may include file size, format, and re... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
5.6%

Neutral
1.6%

~ from our NLP analysis of 14,123 combined software ratings.

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 Private Data Swimply collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics