fix problems on JW Library [iphone]

—— Run into issues on JW Library? Get help pending when official support gets back to you!

JW Library

Info:

company: Watchtower Bible and Tract Society of New York, Inc.

: http://www.jw.org/finder?docid=802013032

: www.jw.org

Chat with our AI-based JW Library Support

🛠️ Common JW Library Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

freezing while studying

Fix: 1. Close other apps: Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe up on apps to close them. This ca... ⇲

19% of users had this problem

cannot transfer downloaded publications to new device

Fix: 1. Use iCloud to sync your publications: Ensure you are logged into the same iCloud account on both devices and enable iCloud Drive for JW L... ⇲

19% of users had this problem

Customization issue

inability to create preset playlists for driving

Fix: 1. Create playlists manually: Open the Playlist feature and manually add the publications you want to listen to while driving. 2. Use the 'P... ⇲

no spell check feature

Fix: 1. Enable spell check in iPhone settings: Go to Settings > General > Keyboard and toggle on 'Auto-Correction' and 'Check Spelling'. This wil... ⇲

Crashes issue

JW Library crashes frequently

Fix: 1. Update the app: Go to the App Store, tap on your profile icon at the top right, and scroll down to see if JW Library has an update availa... ⇲

Backup issue

notes lost during backup

Fix: 1. Ensure you are using the latest version of JW Library. Check for updates in the App Store. 2. Backup your notes manually: Open JW Library... ⇲

backup issues with Google Drive

Fix: 1. Ensure you are logged into the correct Google account: Open the Google Drive app and check if you are logged into the account you want to... ⇲

Slow issue

JW Library slows down with Playlist feature

Fix: 1. Limit the number of items in your playlist: Try to keep your playlist short by removing any unnecessary items. This can help improve perf... ⇲

Updates issue

Accessibility feature issues after iOS update

Fix: 1. Check for updates: Go to Settings > General > Software Update to ensure your iPhone is running the latest iOS version, as updates often f... ⇲

Bugs issue

duplicate favorites

Fix: 1. Manually remove duplicates: Go to the Favorites section in JW Library and delete any duplicate entries by swiping left on the item and ta... ⇲

Downloads issue

download errors for videos

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲

Screen issue

difficulties with screen mirroring

Fix: 1. Ensure both devices are on the same Wi-Fi network: Check that your iPhone and the device you are mirroring to are connected to the same W... ⇲

UI issue

highlighting issues with magnifying glass

Fix: 1. Adjust the magnifying glass settings: Go to Settings > Accessibility > Magnifier and adjust the settings to see if it improves the highli... ⇲

no favorites or bookmarks tab

Fix: 1. Check the app settings: Go to the settings within JW Library and ensure that the Favorites or Bookmarks feature is enabled. 2. Use the se... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.0%

Bad experience

3.9%

Neutral

1.1%

~ from our NLP analysis of 41,785 combined software ratings.

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Private Data JW Library collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Identifiers
- Usage Data
- Diagnostics