fix problems on MyShake [iphone]

​

—— Run into issues on MyShake? Get help pending when official support gets back to you!

MyShake
Info:
company: University of California, Berkeley
: https://myshake.berkeley.edu/
: myshake.berkeley.edu
Chat with our AI-based MyShake Support
   Hello! How can I assist you?  

characters left:
 
Freezing issue

MyShake freezes when submitting reports

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection to ensure it is stable before submitting reports. 2. R... ⇲
 
Slow issue

Slow loading of map for pinpointing locations

Fix: 1. Check your internet connection: Ensure you have a strong Wi-Fi or cellular signal. A weak connection can slow down map loading. 2. Clear... ⇲
 
Battery issue

High battery consumption

Fix: 1. Adjust location settings: Go to Settings > Privacy > Location Services and set MyShake to 'While Using the App' instead of 'Always'. This... ⇲
 
Audio issue

Loud alerts can be disruptive

Fix: 1. Adjust alert volume: Go to Settings > Sounds & Haptics and lower the volume for alerts or set it to vibrate only. 2. Change alert settin... ⇲
 
Customization issue

Lack of customization for alert notifications

Fix: 1. Explore settings: Go to Settings > Notifications > MyShake and see if there are any options to customize alert types or sounds. 2. Use t... ⇲

Inability to filter alerts by location

Fix: 1. Check settings: Go to Settings in MyShake and see if there are options to set preferred locations for alerts. 2. Use external apps: Cons... ⇲
 
UI issue

Difficult to view relevant information on the map

Fix: 1. Zoom and pan: Use pinch-to-zoom and drag gestures to focus on specific areas of interest on the map. 2. Check map layers: If available,... ⇲

User interface not very slick

Fix: 1. Explore settings: Check if there are any themes or display settings in MyShake that can enhance the user interface. 2. Provide feedback:... ⇲
 
Loading issue

Overloaded app during high activity

Fix: 1. Limit notifications: Go to Settings > Notifications > MyShake and reduce the frequency of alerts during high activity periods. 2. Restar... ⇲
 
Data issue

Limited historical data access

Fix: 1. Check settings: Go to Settings in MyShake and see if there are options to access historical data. 2. Use external resources: Visit reput... ⇲
 
Notifications issue

Unclear notifications for non-earthquake events

Fix: 1. Review notification settings: Go to Settings > Notifications > MyShake and adjust the types of notifications you want to receive. 2. Che... ⇲
 
Settings issue

No test mode for notifications

Fix: 1. Check settings: Look for any options in MyShake settings that may allow you to simulate alerts or notifications. 2. Use a timer: Set a t... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
48.0%

Bad experience
41.4%

Neutral
10.6%

~ from our NLP analysis of 1,641 combined software ratings.

 Switch to these Alternatives:
My Earthquake Alerts & Feed
QuakeFeed Earthquake Tracker
Earthquake+ Alerts, Map & Info
Earthquake - alerts and map
Emergency: Severe Weather App
EPA AIRNow
FEMA
Paku for PurpleAir
Firesource - Live Wildfires
Weather Underground: Local Map

 Private Data MyShake collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics