fix problems on NuFACE [iphone]

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—— Run into issues on NuFACE? Get help pending when official support gets back to you!

NuFACE®
Info:
company: NuFACE
: https://www.mynuface.com/pages/contact-us-page
: www.nuface.com
Chat with our AI-based NuFACE Support
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Compatibility issue

Inconsistent device recognition

Fix: 1. Ensure the NuFACE device is charged and turned on. 2. Restart the app and your iPhone to refresh the connection. 3. Check if the device i... ⇲
 
Video issue

Glitchy video playback

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can affect video playback. 2. Close other apps running in the backgrou... ⇲
 
Bugs issue

Duplicate treatment videos

Fix: 1. Check for app updates in the App Store, as this may be a known bug that has been fixed. 2. If duplicates appear, try uninstalling and rei... ⇲

Device sometimes fails to turn on

Fix: 1. Ensure the device is charged. Connect it to a power source and let it charge for at least 30 minutes before trying to turn it on again. 2... ⇲
 
UI issue

Difficulty exiting app during treatment

Fix: 1. Familiarize yourself with the app's navigation. If the app has a dedicated exit button, use that. 2. If the app freezes, try force-closin... ⇲

NuFACE interface issues with larger font sizes

Fix: 1. Adjust the font size settings on your iPhone by going to Settings > Display & Brightness > Text Size and see if this helps with app reada... ⇲
 
Notifications issue

Pop-up notifications are intrusive

Fix: 1. Go to Settings > Notifications > NuFACE and adjust the notification settings to reduce intrusiveness, such as disabling sounds or banners... ⇲
 
Customization issue

Lack of custom routine options

Fix: 1. Explore the app thoroughly to see if there are any hidden settings for creating custom routines. 2. Use the existing routines creatively... ⇲
 
Updates issue

Missing routines after updates

Fix: 1. Check if the routines are stored in a different section of the app after the update. 2. If they are still missing, try uninstalling and r... ⇲
 
Network issue

Inability to access app features without device connection

Fix: 1. Familiarize yourself with which features require a device connection and plan your usage accordingly. 2. Use the app in offline mode for... ⇲

No option to watch videos without device connection

Fix: 1. Download videos for offline viewing if the app supports this feature. Check the app settings for download options. 2. Use the app while c... ⇲
 
Support issue

Poor customer support response

Fix: 1. Check the app for any FAQ or help sections that may provide answers to common issues. 2. Look for community forums or user groups online... ⇲

Limited troubleshooting guidance

Fix: 1. Explore the app's help section or user manual for any troubleshooting tips. 2. Search online for user forums or communities where other u... ⇲
 
Settings issue

NuFACE does not accommodate accessibility settings

Fix: 1. Check your iPhone's accessibility settings by going to Settings > Accessibility and adjust settings like VoiceOver or Zoom to see if they... ⇲
 
Syncing issue

Progress photos disappear

Fix: 1. Ensure that you are saving progress photos correctly within the app. Check if there is a specific save button or confirmation needed. 2.... ⇲
 
Login issue

NuFACE fails to open after login

Fix: 1. Ensure your internet connection is stable. Try switching between Wi-Fi and cellular data. 2. Restart your iPhone and try logging in again... ⇲
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 what users are saying
Good experience
93.7%

Neutral
3.4%

Bad experience
2.8%

~ from our NLP analysis of 15,028 combined software ratings.

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 Private Data NuFACE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics