fix problems on Era Journal [iphone]

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—— Run into issues on Era Journal ? Get help pending when official support gets back to you!

Era Journal for Parents, Diary
Info:
company: Parent Lab Inc
: https://getera.app/
: getera.app
Chat with our AI-based Era Journal Support
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Payments issue

Era Journal asks for payment despite subscription

Fix: Check your subscription status by going to Settings > [your name] > Subscriptions. Ensure that your subscription to Era Journal is active. I... ⇲
 
Support issue

No customer support email or number

Fix: Look for a help or support section within the app itself, often found in the settings or about section. Many apps provide FAQs or a contact... ⇲
 
Updates issue

AI check-in feature has worsened

Fix: Try resetting the AI feature by going into the app settings and looking for an option to reset or reconfigure the AI check-in. This may help... ⇲
 
Crashes issue

Era Journal crashes frequently

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space. If not,... ⇲
 
Bugs issue

Cannot input correct child information

Fix: Check for any app updates that may address this issue. Go to the App Store, tap on your profile icon, and scroll to see if an update is avai... ⇲

Era Journal is buggy and requires restarting

Fix: Regularly update the app to the latest version, as updates often include bug fixes. Go to the App Store, tap on your profile icon, and check... ⇲
 
Settings issue

Era Journal does not allow past dates for birthdays

Fix: If the app does not allow past dates, consider using a workaround by entering the current year and then noting the actual birth year in the... ⇲
 
Installation issue

Requires uninstalling and redownloading to function

Fix: Instead of uninstalling, try restarting your iPhone. This can often resolve temporary glitches without needing to reinstall the app. OR I... ⇲
 
Downloads issue

Era Journal reported as previously downloaded without user history

Fix: Log out of your account in the app and then log back in. This can sometimes refresh the app's data and restore your user history. OR If l... ⇲
 
Content issue

Lacks content for parents of children on the spectrum

Fix: Explore other sections of the app that may have relevant resources or consider using external resources or forums that cater specifically to... ⇲
 
Loading issue

Frustrating wait time between podcast episodes

Fix: Check if there is a way to download episodes for offline listening, which can help you manage your time better while waiting for new content... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.4%

Bad experience
6.9%

Neutral
2.6%

~ from our NLP analysis of 303 combined software ratings.

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Manifest Affirmations

 Private Data Era Journal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Parent Lab Monthly Membership: $19.99 Parent Lab Monthly Membership
  2. Parent Lab Membership: $19.99 Parent Lab Membership
  3. Parent Lab Monthly Membership: $19.99 Parent Lab Monthly Membership
  4. Parent Lab Annual Membership: $139.99 Parent Lab Annual Membership
  5. HelloJoey Standard Plan: $6.99 HelloJoey Membership Standard Plan
  6. ERA Annual Subscription : $79.99 7-day free trial, then $79.99 billed annually
  7. Parent Lab Monthly Membership: $19.99 Parent Lab Monthly Membership
  8. Parent Lab Annual Membership: $139.99 Parent Lab Annual Membership
  9. HelloJoey Standard Membership: $6.99 HelloJoey Standard Membership
  10. HelloJoey Family Plan: $9.99 HelloJoey Membership Family Plan