fix problems on Supra EKEY [iphone]

—— Run into issues on Supra EKEY? Get help pending when official support gets back to you!

Supra eKEY

Info:

company: Supra

: http://www.supraekey.com

: www.supraekey.com

Chat with our AI-based Supra eKEY Support

🛠️ Common Supra eKEY Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Keyboard obstructs input field

Fix: Try rotating your iPhone to landscape mode. This often provides a larger view of the input field and may help the keyboard not to obstruct i... ⇲

Opening hours settings malfunction

Fix: Check if the app has the latest version installed. Go to the App Store, search for Supra eKEY, and see if an update is available. If so, upd... ⇲

Settings issue

Weekend appointments limited to whole hours

Fix: Check the app settings to see if there is an option to customize appointment times. If not, consider using a workaround by scheduling appoin... ⇲

Inability to edit box info remotely

Fix: Check if the app has a specific setting for remote editing. If it does, ensure that it is enabled in the app settings. OR If remote editi... ⇲

Network issue

Supra eKEY requires cell service for key box access

Fix: Ensure that you have a reliable Wi-Fi connection when you are in an area without cell service. The app may allow access to key boxes over Wi... ⇲

Bluetooth connectivity issues

Fix: Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. If it is on, try toggling it off and back on again to rese... ⇲

Updates issue

Faulty updates prevent key box access

Fix: Uninstall the app and then reinstall it from the App Store. This can often resolve issues caused by faulty updates. OR If you have access... ⇲

Automatic updates do not function

Fix: Check your iPhone settings by going to Settings > App Store and ensure that 'App Updates' is toggled on. This will allow automatic updates f... ⇲

Loss of previous app functionality

Fix: Check the app's update notes in the App Store to see if the functionality has been moved or replaced with a new feature. OR If the functi... ⇲

Crashes issue

Supra eKEY crashes on launch

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Supra eKEY app off the... ⇲

Performance issue

Inconsistent app performance

Fix: Clear the app cache by uninstalling and reinstalling the app. This can help improve performance by removing any corrupted data. OR Ensure... ⇲

Payments issue

Difficulties with payment activation

Fix: Check your payment method in the app settings. Ensure that your payment information is correct and up to date. OR If you are still having... ⇲

Predatory billing practices

Fix: Review your subscription details in the app settings to ensure you understand the billing cycle and charges. If you find discrepancies, docu... ⇲

Support issue

Poor customer support response times

Fix: Utilize the app's FAQ or help section, which may provide immediate answers to common issues without needing to contact support. OR Consid... ⇲

Account issue

Inability to access multiple MLS accounts

Fix: Check if the app allows for multiple account logins in the settings. If it does, follow the prompts to add additional accounts. OR If the... ⇲

Compatibility issue

Apple Watch compatibility issues

Fix: Ensure that the Supra eKEY app is installed on your Apple Watch and that your iPhone is paired with the watch. Check the Watch app on your i... ⇲

UI issue

Dark mode text visibility problems

Fix: Switch to light mode temporarily by going to Settings > Display & Brightness and selecting 'Light.' This can help you see the text more clea... ⇲