fix problems on Mueve Ciudad [iphone]

—— Run into issues on Mueve Ciudad? Get help pending when official support gets back to you!

Mueve Ciudad

Info:

company: Zion Transaccional

: https://www.mueveciudad.com

: www.mueveciudad.com

Chat with our AI-based Mueve Ciudad Support

🛠️ Common Mueve Ciudad Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Verification process fails

Fix: Ensure that you are entering the correct phone number format. For Mexican numbers, it should be a 10-digit number starting with a 5, 6, 7, 8... ⇲

Only works with Mexican phone numbers

Fix: If you are outside of Mexico and need to use the app, consider getting a Mexican SIM card or using a virtual phone number service that provi... ⇲

Registration issue

Activation email not received

Fix: Check your spam or junk email folder to see if the activation email was filtered there. If you find it, mark it as 'not spam' to ensure futu... ⇲

Cannot register with US phone numbers

Fix: If you have a US phone number, consider using a Mexican virtual phone number service to register. This will allow you to bypass the restrict... ⇲

Payments issue

High commission fees on loading balance

Fix: Review the fee structure in the app settings or on the website to understand the charges. If the fees are too high, consider loading your ba... ⇲

Apple Pay does not work

Fix: Ensure that your Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and check if your cards are added and ver... ⇲

No option to pay remotely with balance

Fix: If the app does not allow remote payments, consider using the balance for in-person transactions instead. Keep track of your balance and pla... ⇲

Inconsistent transaction confirmations

Fix: If you are not receiving transaction confirmations, ensure that your internet connection is stable during transactions. A weak connection ca... ⇲

Account issue

Cannot delete account with outstanding balance

Fix: To delete your account, first ensure that your balance is zero. You can do this by using the balance for transactions or transferring it to... ⇲

Support issue

Technical support email does not exist

Fix: Check the app's help or support section for alternative contact methods, such as a contact form or live chat feature. Sometimes, apps provid... ⇲

Limited customer support

Fix: If customer support is limited, utilize any available resources within the app, such as FAQs or help sections, to find answers to common que... ⇲

Compatibility issue

Mueve Ciudad only available in Spanish

Fix: If you are not fluent in Spanish, consider using a translation app or service to help you navigate the app. You can take screenshots of the... ⇲

Machines do not accept bills

Fix: If the machines are not accepting bills, ensure that the bills are in good condition (not torn or crumpled) and are of the correct denominat... ⇲

Difficult to find coins

Fix: To find coins, check local stores or markets that may offer change for larger bills. You can also ask friends or family if they have spare c... ⇲

Mueve Ciudad does not support foreign phone numbers

Fix: If you are outside of Mexico and need to use the app, consider obtaining a Mexican phone number through a virtual number service, which can... ⇲

No English version available

Fix: If you are not fluent in Spanish, use a translation app to help you navigate the app. You can take screenshots and translate them to underst... ⇲

Freezing issue

Mueve Ciudad freezes during use

Fix: If the app freezes, try closing it completely and restarting it. You can do this by double-tapping the home button (or swiping up from the b... ⇲

UI issue

Poor user interface

Fix: If you find the user interface difficult to navigate, take some time to explore the app and familiarize yourself with its layout. Look for t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.8%

Bad experience

5.4%

Neutral

2.8%

~ from our NLP analysis of 3,174 combined software ratings.

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Private Data Mueve Ciudad collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Other Data