fix problems on Morgan Stanley Wealth [iphone]

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—— Run into issues on Morgan Stanley Wealth? Get help pending when official support gets back to you!

Morgan Stanley Wealth – Tablet
Info:
company: Morgan Stanley
: https://www.morganstanleyclientserv.com/
: www.morganstanley.com
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Compatibility issue

Limited mobile app functionality compared to web

Fix: Familiarize yourself with the features available on the mobile app. Sometimes, certain functionalities are designed to be used differently o... ⇲

USB-C physical key not recognized on iPad

Fix: Ensure that the USB-C key is compatible with your iPad. Check the manufacturer's specifications for compatibility with iOS devices. OR Tr... ⇲

Older devices not supported

Fix: If your device is not supported, consider upgrading to a newer model that meets the app's requirements for optimal performance. OR If upg... ⇲
 
UI issue

Morgan Stanley Wealth requires landscape mode on iPad

Fix: If the app only works in landscape mode, adjust your iPad's orientation lock. Swipe down from the top-right corner to access the Control Cen... ⇲

Morgan Stanley Wealth opens upside down

Fix: Check your iPad's orientation lock settings. Swipe down from the top-right corner to access the Control Center and ensure the orientation lo... ⇲
 
Network issue

Connection errors when accessing details

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. You can also try toggli... ⇲
 
Payments issue

Inability to deposit checks consistently

Fix: Ensure that you are following the app's guidelines for check deposits, such as ensuring the check is properly endorsed and that the image is... ⇲

Bill payment process is cumbersome

Fix: Review the bill payment process in the app's help section to ensure you are following the most efficient steps. Sometimes, understanding the... ⇲
 
Login issue

Morgan Stanley Wealth logs out when task switching

Fix: Check your device's settings for background app refresh. Go to Settings > General > Background App Refresh and ensure it is enabled for the... ⇲
 
Crashes issue

Deposit feature crashes frequently

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can resolve crashing issues. OR Try restar... ⇲
 
Freezing issue

Real-time quotes option hangs

Fix: Check your internet connection to ensure it is stable. A weak connection can cause real-time features to hang or lag. OR Try closing the... ⇲
 
Updates issue

No refresh button for data updates

Fix: Try pulling down on the screen in the relevant section of the app to refresh the data. This gesture often triggers a refresh in many apps.... ⇲
 
Security issue

Touch ID not utilized for security

Fix: Check the app settings to see if there is an option to enable Touch ID for login. Go to Settings within the app and look for security option... ⇲
 
Customization issue

Cannot view in preferred orientation

Fix: Ensure that your iPad's orientation lock is disabled. Swipe down from the top-right corner to access the Control Center and check the orient... ⇲
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 what users are saying
Good experience
48.2%

Bad experience
42.9%

Neutral
8.9%

~ from our NLP analysis of 56 combined software ratings.

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 Private Data Morgan Stanley Wealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics