fix problems on YourDoctors [iphone]

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—— Run into issues on YourDoctors? Get help pending when official support gets back to you!

YourDoctors - Online Doctor
Info:
company: HealthATech Solutions Inc.
: https://yourdoctors.online/contact-us/
: yourdoctors.online
Chat with our AI-based YourDoctors Support
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Support issue

Poor customer service

Fix: Utilize the in-app support feature if available. Many apps have a help or support section where you can submit a ticket or chat with a repre... ⇲

Inconsistent doctor quality

Fix: When booking an appointment, take note of the doctor's ratings and reviews if available. Choose doctors with higher ratings to increase the... ⇲

Limited follow-up options

Fix: After your appointment, ask the doctor directly about follow-up options. They may provide you with alternative ways to reach them or suggest... ⇲

Delayed responses from doctors

Fix: When using the app, try to communicate your concerns clearly and concisely. This can help the doctor prioritize your message and respond mor... ⇲

Copy-paste medical advice

Fix: If you receive generic advice, ask the doctor for more personalized recommendations based on your specific situation. This can prompt them t... ⇲

Rude or dismissive doctors

Fix: If you encounter a rude doctor, try to remain calm and express your concerns directly. Sometimes, clear communication can help resolve misun... ⇲

Inadequate medical advice

Fix: Prepare specific questions or concerns before your appointment to ensure you get the information you need. This can help guide the conversat... ⇲

Limited availability of doctors

Fix: Check the app during off-peak hours for better availability. Many users tend to book appointments during evenings and weekends, so trying du... ⇲
 
Bugs issue

Technical issues with app functionality

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for YourDoctors, and check for any available updates. Upd... ⇲
 
Account issue

Difficulty in canceling subscriptions

Fix: Go to your account settings within the app and look for the subscription management section. Follow the prompts to cancel your subscription.... ⇲

No option to delete account

Fix: Check the app's privacy settings or account management section to see if there is an option to deactivate or delete your account. Some apps... ⇲
 
Payments issue

Lack of transparency in pricing

Fix: Before subscribing, review all pricing information available in the app or on the website. Look for a pricing FAQ or details on what each pl... ⇲
 
Privacy issue

Inaccurate patient information handling

Fix: Regularly review and update your personal information in the app to ensure accuracy. Go to your profile settings and make necessary changes... ⇲
 
Features issue

Limited prescription capabilities

Fix: Discuss your medication needs with the doctor during your appointment. They may be able to provide alternative solutions or suggest over-the... ⇲
 
UI issue

Poor app design

Fix: Familiarize yourself with the app's layout and features. Spend some time exploring the app to understand where everything is located, which... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.0%

Bad experience
10.5%

Neutral
1.4%

~ from our NLP analysis of 4,866 combined software ratings.

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 Private Data YourDoctors collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. YourDoctors Pro Membership 30: $29.99 Monthly subscription for Your Doctors Online
  2. YourDoctors Pro Membership 10: $19.99 Monthly subscription for YourDoctors services
  3. YourDoctors Pro Membership 20: $24.99 Monthly subscription for YourDoctors
  4. YourDoctors Day Pass 20: $19.99 Day pass for YourDoctors services
  5. YourDoctors Pro Membership 25: $24.99 Monthly subscription for YourDoctors
  6. YourDoctors Day Pass 30: $29.99 Day pass for YourDoctors services
  7. YourDoctors Day Pass 5: $4.99 Day pass for YourDoctors services
  8. YourDoctors Starter 5: $4.99 Starting price for users to try out our app
  9. YourDoctors Family 25: $24.99 Family subscription for Your Doctors Online
  10. YourDoctors Pro Yearly 100: $99.99 Annual subscription for YourDoctors