fix problems on Mi Claro [iphone]

—— Run into issues on Mi Claro? Get help pending when official support gets back to you!

Mi Claro -República Dominicana

Info:

company: América Móvil

: http://www.claro.com.do

: soporte.claro.com.do

Chat with our AI-based Mi Claro Support

🛠️ Common Mi Claro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot add foreign payment cards

Fix: Check if your foreign payment card is supported by the app. Some apps only accept local cards due to regulatory restrictions. If your card i... ⇲

Mi Claro crashes after sign-in

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Mi Claro, and tap 'Update' if available. This can fix... ⇲

Inconsistent login errors

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲

Incorrect password error on iPhone

Fix: Make sure that the Caps Lock is not on and that you are entering the password exactly as it was set. If you are unsure, use the 'Forgot Pass... ⇲

UI issue

Mi Claro interface is clunky

Fix: Explore the app settings to see if there are any options to customize the interface or layout. Sometimes, adjusting settings can improve usa... ⇲

Compatibility issue

No English language support

Fix: Check the app settings to see if there is an option to change the language. If not, consider using a translation app to help navigate the ap... ⇲

Mi Claro is not functional in certain areas

Fix: Check your network connection. If you are in an area with poor signal, try moving to a location with better coverage or switching between Wi... ⇲

Network issue

Service disruptions for foreign users

Fix: If you are a foreign user, try using a local SIM card or a VPN service that connects to a Dominican server to see if that resolves the servi... ⇲

Payments issue

Unable to recharge with international cards

Fix: Check if the app has specific requirements for card types. If international cards are not accepted, consider using a local payment method or... ⇲

Error when adding payment cards

Fix: Double-check the card details you are entering, including the card number, expiration date, and CVV. Ensure there are no spaces or extra cha... ⇲

Error when purchasing internet packages

Fix: Ensure that your payment method is valid and has sufficient funds. Double-check the details you are entering during the purchase process.... ⇲

Updates issue

Lost account information after updates

Fix: Try logging out and logging back into the app. This can sometimes refresh your account information and restore access. OR If your account... ⇲

Mi Claro not updated for iPhone X

Fix: Check the App Store for any available updates. If the app is not optimized for iPhone X, you may need to use it in compatibility mode or adj... ⇲

Account issue

Verification code not sent

Fix: Ensure that your phone number is entered correctly in the app. Check for any typos or missing digits. OR If the verification code is stil... ⇲

Mi Claro does not display account balance

Fix: Try refreshing the app by pulling down on the screen to see if the balance updates. If not, log out and log back in to refresh your account... ⇲

Freezing issue

Mi Claro freezes during Face ID or Touch ID

Fix: Try disabling Face ID or Touch ID for the app. Go to Settings > Mi Claro > Face ID & Passcode and toggle off the feature. Then, try logging... ⇲

Customization issue

No option to choose data packages

Fix: Explore the app thoroughly to ensure you are not missing the data package options. Sometimes, they may be located in a different section tha... ⇲