fix problems on PlusMinus [iphone]

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—— Run into issues on PlusMinus? Get help pending when official support gets back to you!

PlusMinus - Smart Home
Info:
company: Hangzhou PlusMinus Ai Technology Co., Ltd.
: http://plusminus.ai
: plusminus.ai
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Crashes issue

PlusMinus crashes often

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Clos... ⇲
 
Slow issue

Slow response time

Fix: 1. Check your internet speed using a speed test app. If your speed is low, consider upgrading your internet plan or troubleshooting your con... ⇲

Delay in bulb response

Fix: 1. Ensure that your WiFi connection is stable and has sufficient bandwidth. 2. Reduce the number of devices connected to your network to imp... ⇲
 
Network issue

Inability to connect to 5GHz WiFi

Fix: 1. Check if your smart devices support 5GHz WiFi. Refer to the user manual or the manufacturer's website for specifications. 2. If your devi... ⇲

Bulbs often show as offline

Fix: 1. Check the power supply to the bulbs to ensure they are turned on and functioning. 2. Restart the bulbs by turning them off and on again.... ⇲

Frequent need to reset bulbs

Fix: 1. Ensure that your bulbs are within range of the WiFi router to maintain a stable connection. 2. Check for firmware updates for the bulbs t... ⇲
 
UI issue

User interface is confusing

Fix: 1. Spend some time exploring the app's features and settings. Familiarize yourself with the layout and options available. 2. Look for a tuto... ⇲
 
Syncing issue

Saved scenes and color schemes are deleted

Fix: 1. Regularly back up your app data if the app provides an option for this. Check the settings for any backup features. 2. After creating a s... ⇲
 
Customization issue

Limited control over color settings

Fix: 1. Explore the app settings to see if there are any advanced options for color control that you may have missed. 2. Check if there are firmw... ⇲

Difficult to create and save scenes

Fix: 1. Follow the in-app instructions carefully when creating scenes. If you find a step confusing, refer to the FAQ or help section. 2. Take no... ⇲

Limited customization options for colors

Fix: 1. Explore the app settings to see if there are any hidden options for color customization. 2. Check for firmware updates for your smart bul... ⇲
 
Login issue

Requires frequent re-sign ins

Fix: 1. Ensure that your iPhone's software is up to date, as updates can fix bugs related to app performance. 2. Check your internet connection s... ⇲
 
Compatibility issue

Inconsistent performance with voice assistants

Fix: 1. Ensure that your voice assistant is updated to the latest version. 2. Check the compatibility of your smart devices with the voice assist... ⇲
 
Installation issue

Lack of clear setup instructions

Fix: 1. Look for a user manual or setup guide on the manufacturer's website. 2. Search for video tutorials on platforms like YouTube that provide... ⇲
 
Glitches issue

PlusMinus is glitchy and unresponsive

Fix: 1. Restart your iPhone to clear temporary glitches. 2. Uninstall and reinstall the PlusMinus app to remove any corrupted files. 3. Ensure th... ⇲
 
Settings issue

Inability to edit default settings

Fix: 1. Check the app settings thoroughly to see if there is an option to edit default settings. 2. If the app does not allow editing, consider d... ⇲
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 what users are saying
Good experience
62.0%

Bad experience
32.9%

Neutral
5.1%

~ from our NLP analysis of 1,037 combined software ratings.

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 Private Data PlusMinus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
    • Other Data