fix problems on Gexa Energy [iphone]

—— Run into issues on Gexa Energy? Get help pending when official support gets back to you!

Gexa Energy

Info:

company: Gexa Energy LP

: https://www.gexaenergy.com/

Chat with our AI-based Gexa Energy Support

🛠️ Common Gexa Energy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Gexa Energy freezes on opening

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Endless update loop

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try switching to a diff... ⇲

Unable to log in

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Pas... ⇲

Payments issue

Payment processing issues

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > Wallet & Apple Pay to verify yo... ⇲

Cannot save payment information

Fix: 1. Check app permissions: Go to Settings > Privacy > Payment Information and ensure that the Gexa Energy app has the necessary permissions.... ⇲

Gexa Energy does not allow payment

Fix: 1. Check your internet connection: Ensure you have a stable internet connection when trying to make a payment. 2. Restart the app: Force clo... ⇲

Disconnection notice fees

Fix: 1. Review your account: Check your account settings and payment history to ensure all payments are up to date to avoid disconnection fees. 2... ⇲

Bugs issue

Glitches and bugs

Fix: 1. Update the app: Go to the App Store and check for updates. Installing the latest version can fix known bugs and glitches. 2. Restart your... ⇲

Inaccurate usage data

Fix: 1. Refresh the app: Close and reopen the app to refresh the data displayed. 2. Check for updates: Ensure you are using the latest version of... ⇲

High electric bills

Fix: 1. Review your usage: Check the usage data in the app to identify any spikes in consumption. This can help you understand why your bill is h... ⇲

Notifications issue

Notifications not received

Fix: 1. Check notification settings: Go to Settings > Notifications > Gexa Energy and ensure that notifications are enabled. 2. Restart the app:... ⇲

Security issue

Facial recognition problems

Fix: 1. Ensure proper lighting: Make sure you are in a well-lit area when trying to use facial recognition. 2. Reset facial recognition: Go to Se... ⇲

Crashes issue

Gexa Energy crashes frequently

Fix: 1. Update the app: Go to the App Store and check for updates. Installing the latest version can resolve crashing issues. 2. Restart your iPh... ⇲

Account issue

Account information incorrect

Fix: 1. Log out and log back in: This can refresh your account information and may correct any discrepancies. 2. Check for updates: Ensure you ar... ⇲

Support issue

Customer service issues

Fix: 1. Use in-app support: Check if the app has a support or help section that can provide answers to common questions. 2. Check FAQs: Visit the... ⇲

UI issue