fix problems on Holafly [iphone]

—— Run into issues on Holafly? Get help pending when official support gets back to you!

Holafly: eSIM prepaid card

Info:

company: Holafly SL

: https://esim.holafly.com/faq/

: esim.holafly.com

Chat with our AI-based Holafly Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during checkout

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for Holafly, and tap 'Update' if available. 2. Clear the ap... »»

Intermittent connectivity issues

Fix: 1. Check your device settings to ensure that cellular data is enabled. Go to Settings > Cellular and toggle on Cellular Data. 2. Restart you... »»

Privacy issue

Built-in VPN cannot be turned off

Fix: 1. Go to Settings > VPN and check if the VPN is connected. If it is, tap the toggle to disconnect it. 2. If the VPN is managed by the Holafl... »»

Registration issue

Activation process can be challenging

Fix: 1. Ensure you have a stable internet connection during the activation process. 2. Follow the activation instructions carefully, ensuring you... »»

Activation stuck with no assistance available

Fix: 1. Restart your iPhone and try the activation process again. 2. Ensure you are connected to a stable internet connection during activation.... »»

Support issue

Customer support response times are long

Fix: 1. Check the Holafly FAQ section on their website for common issues and solutions. 2. Use the in-app chat feature for quicker responses, if... »»

Difficulties in contacting customer support

Fix: 1. Use the in-app support feature if available, as it may provide quicker access to help. 2. Check the Holafly website for alternative conta... »»

Messages issue

No texting capability with eSIM

Fix: 1. Use alternative messaging apps like WhatsApp, Telegram, or iMessage for texting. 2. Ensure that your contacts are also using the same app... »»

Payments issue

Refund process is slow and unresponsive

Fix: 1. Keep a record of your refund request, including dates and any correspondence. 2. Follow up on your request via email or in-app support, r... »»

Partial refunds offered despite no service

Fix: 1. Document your service issues and any correspondence with Holafly regarding the refund. 2. Clearly state your case when requesting a full... »»

Bugs issue

App is buggy and requires frequent refreshing

Fix: 1. Ensure the app is updated to the latest version. 2. Clear the app cache by offloading the app as mentioned earlier. 3. Restart your iPhon... »»

Account issue

eSIM stops working before expiration

Fix: 1. Check your data usage to ensure you have not exceeded your plan limits. 2. Restart your iPhone to refresh the eSIM connection. OR 3. I... »»

Compatibility issue

Incompatibility with locked phones

Fix: 1. Check if your phone is unlocked by contacting your carrier. If it is locked, you will need to unlock it before using an eSIM. 2. If you c... »»

Limited information on compatibility during purchase

Fix: 1. Before purchasing, check the Holafly website for a compatibility list or FAQs regarding device support. 2. Research your specific phone m... »»

Network issue

Data speed may be throttled after usage

Fix: 1. Monitor your data usage to stay within limits. 2. If you experience throttling, consider upgrading your plan if available. OR 3. Use d... »»

Notifications issue

No email confirmation for purchases

Fix: 1. Check your spam or junk email folder for the confirmation email. 2. Ensure that the email address associated with your Holafly account is... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.1%

Bad experience

8.7%

Neutral

2.2%

~ from our NLP analysis of 2,815 combined software ratings.

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Private Data Holafly collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics