fix problems on TrustedHousesitters [iphone]

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—— Run into issues on TrustedHousesitters? Get help pending when official support gets back to you!

TrustedHousesitters
Info:
company: TrustedHousesitters Ltd
: https://support.trustedhousesitters.com/hc/en-gb
Chat with our AI-based TrustedHousesitters Support
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Customization issue

Limited ability to contact homeowners directly

Fix: 1. Use the messaging feature within the app to send a request to the homeowner. Make sure your profile is complete to increase your chances... ⇲

No option to edit dates mid-sit

Fix: 1. If you need to change your dates, communicate directly with the homeowner through the app's messaging feature to discuss the possibility... ⇲
 
Bugs issue

Calendar functionality causes errors

Fix: 1. Ensure your app is updated to the latest version, as updates often fix bugs. 2. Try logging out of the app and logging back in to refresh... ⇲

Inaccurate star ratings for sitters

Fix: 1. Read through the reviews and comments left by other homeowners to get a better understanding of a sitter's performance beyond just the st... ⇲
 
Messages issue

Inbox/message handling is poor

Fix: 1. Organize your messages by marking important ones as favorites if that feature is available. 2. Regularly check your inbox and archive mes... ⇲

Cannot delete messages, only archive

Fix: 1. Use the archive feature to keep your inbox clean. Regularly review archived messages to ensure you are not missing important information.... ⇲

Unclear communication of application status

Fix: 1. Regularly check your inbox for updates from homeowners regarding your applications. 2. If you haven't heard back in a reasonable time, co... ⇲
 
Search issue

Search results do not sort properly

Fix: 1. Use specific keywords in your search to narrow down results. For example, include the location and type of sit you are looking for. 2. Tr... ⇲

Limited filters for searches

Fix: 1. Use the available filters to the best of your ability and combine them with specific keywords to refine your search results. 2. Regularly... ⇲

Inability to save searches with country filter

Fix: 1. Manually note down your search criteria and repeat the search each time you log in. 2. Use bookmarks in your web browser if you are using... ⇲
 
Notifications issue

Notifications for irrelevant sits

Fix: 1. Adjust your notification settings within the app by going to Settings > Notifications and customizing what types of notifications you wan... ⇲
 
Glitches issue

Technical glitches with text input

Fix: 1. Restart the app to see if the issue resolves itself. 2. Check for any software updates for your iPhone by going to Settings > General > S... ⇲
 
Payments issue

Membership cancellation without reimbursement

Fix: 1. Review the membership terms and conditions to understand the cancellation policy. 2. If you decide to cancel, ensure you do so before the... ⇲
 
Support issue

Lack of support for technical issues

Fix: 1. Check the app's FAQ section or help center for common issues and solutions. 2. Search online forums or community groups for advice from o... ⇲
 
Ads issue

Frequent pop-ups redirecting to the app

Fix: 1. Check your device settings to see if you can adjust how pop-ups are handled in your browser. 2. If using the website, try accessing it in... ⇲
 
UI issue

Unintuitive navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Use the search funct... ⇲
 
Uploads issue

Inability to upload custom documents

Fix: 1. Check if there are specific file types or size limits for document uploads. Ensure your documents meet these requirements. 2. If uploadin... ⇲
 
Account issue

Limited access to inbox after membership cancellation

Fix: 1. Before canceling your membership, ensure you have saved any important messages or information from your inbox. 2. If you need to access y... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
3.3%

Neutral
1.7%

~ from our NLP analysis of 9,717 combined software ratings.

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 Private Data TrustedHousesitters collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location