fix problems on SNY [iphone]

​

—— Run into issues on SNY? Get help pending when official support gets back to you!

SNY: Stream Live NY Sports
Info:
company: Sportsnet New York
: https://www.sny.tv/info/live-faq
: sny.tv
Chat with our AI-based SNY Support
   Hello! How can I assist you?  

characters left:
 
Permissions issue

location services cause access issues

Fix: 1. Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the app. 2. If the app is set to 'While Us... ⇲

inability to watch while traveling out of state

Fix: 1. Check if the app has a feature to allow access while traveling. Some apps have settings for this. 2. If you have a VPN, try disabling it... ⇲
 
Slow issue

stream lags behind live action

Fix: 1. Check your internet speed using a speed test app. A minimum of 5 Mbps is recommended for streaming. If your speed is lower, consider swit... ⇲

slow app performance

Fix: 1. Close any unnecessary apps running in the background to free up resources. 2. Restart your device to clear temporary files and improve pe... ⇲
 
Audio issue

audio drops out intermittently

Fix: 1. Check your device's volume settings and ensure that the mute switch is not activated. 2. Restart the app to see if the audio issue resolv... ⇲
 
Video issue

inconsistent video quality

Fix: 1. Check your internet connection speed and stability. If it's fluctuating, try to connect to a more stable network. 2. Adjust the video qua... ⇲

cannot cast to TV

Fix: 1. Ensure that both your iPhone and the TV are connected to the same Wi-Fi network. 2. Check if your TV supports AirPlay or screen mirroring... ⇲
 
Ads issue

ads play during live game

Fix: 1. Check if there is a premium subscription option available that removes ads. If so, consider upgrading. 2. If ads are excessive, try closi... ⇲

repeated ads during login

Fix: 1. Try logging in during off-peak hours to see if the ad frequency decreases. 2. If available, consider upgrading to a premium subscription... ⇲
 
Compatibility issue

SNY not optimized for iPad

Fix: 1. Try using the app in compatibility mode by adjusting the display settings on your iPad. Go to Settings > Display & Brightness and select... ⇲

streaming errors on multiple devices

Fix: 1. Ensure that all devices are running the latest version of the app. Update them via the App Store if necessary. 2. Restart each device and... ⇲

lack of support for Samsung TV platform

Fix: 1. Check if there is a web version of the app that you can access through the TV's browser. 2. Use an HDMI cable to connect your device dire... ⇲

no Chromecast support

Fix: 1. Use an HDMI adapter to connect your iPhone directly to the TV for streaming. 2. Check if there are any updates to the app that may add Ch... ⇲
 
Login issue

login issues with TV provider

Fix: 1. Double-check your login credentials for accuracy. Ensure that there are no typos in your username or password. 2. Reset your password thr... ⇲
 
Settings issue

limited availability of on-demand content

Fix: 1. Regularly check the app for updates, as new content may be added frequently. 2. Explore other streaming services that may offer the conte... ⇲
 
Screen issue

screen size issues in full screen

Fix: 1. Check the app settings for any display options that may allow you to adjust the screen size. 2. Try rotating your device to see if it adj... ⇲
 
Crashes issue

frequent app crashes

Fix: 1. Ensure that your device's software is up to date by going to Settings > General > Software Update. 2. Clear the app's cache by deleting a... ⇲
 
UI issue

poor user interface design

Fix: 1. Familiarize yourself with the app's layout and features by exploring the settings and help sections. 2. Provide feedback through the app'... ⇲
 
Customization issue

missing features compared to competing apps

Fix: 1. Explore the app's settings to see if there are any hidden features or options that can enhance your experience. 2. Regularly check for ap... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
84.9%

Good experience
12.0%

Neutral
3.1%

~ from our NLP analysis of 898 combined software ratings.

 Switch to these Alternatives:
MSG+
YES Network
Gotham Sports
ESPN New York
Official New York Jets
New York Islanders + UBS Arena
New York Rangers Official App
New York Giants
New York Knicks Official App
UConn Huskies

 Private Data SNY collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics