fix problems on Official [iphone]

—— Run into issues on Official? Get help pending when official support gets back to you!

Official: Relationship Tracker

Info:

company: Newel Corp

: http://getofficial.co

: getofficial.co

Chat with our AI-based Official Support

🛠️ Common Official Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Official loads extremely slow

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find the Official app and tap on it. If there's an option t... ⇲

Check-in feature sometimes fails

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping th... ⇲

Glitches issue

Daily questions limit glitches

Fix: 1. Restart the app: Close the app and reopen it to refresh the session. This can often resolve temporary glitches. OR 2. Check for app up... ⇲

Bugs issue

Quizzes do not save answers

Fix: 1. Ensure you are connected to the internet: Quizzes may not save if your connection drops. Check your Wi-Fi or cellular data before startin... ⇲

Bugs interfere with check-in and question streaks

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage, find the Official app, and offload it to clear cache. Reinstall the ap... ⇲

Users get logged out frequently

Fix: 1. Check your app settings: Ensure that you have not enabled any settings that automatically log you out after a period of inactivity. Adjus... ⇲

Customization issue

Intimacy section lacks diversity for LGBTQIA+ couples

Fix: 1. Explore alternative resources: While the app may not currently cater to diverse needs, consider supplementing your experience with other... ⇲

Repetitive daily questions

Fix: 1. Provide feedback within the app: Use any available feedback feature to express your desire for more diverse questions. This may not yield... ⇲

Intimacy section only focuses on sex

Fix: 1. Explore other sections of the app: Look for relationship-building activities or discussions that may not be labeled under intimacy but st... ⇲

Limited date ideas

Fix: 1. Research online: Look for date ideas on websites or social media that can complement the app's suggestions. Create a list of ideas to use... ⇲

Crashes issue

Official crashes often

Fix: 1. Update the app: Go to the App Store, check for updates, and install the latest version of the Official app. Developers often release upda... ⇲

Notifications issue

Notifications do not account for completed tasks

Fix: 1. Check notification settings: Go to Settings > Notifications > Official app and ensure that notifications are enabled. Adjust settings to... ⇲

Updates issue

Limited premium features

Fix: 1. Explore all available features: Sometimes, features may be hidden or not immediately obvious. Go through the app thoroughly to ensure you... ⇲

Inconsistent mood updates

Fix: 1. Regularly log your mood: Make it a habit to log your mood at the same time each day to create consistency. This can help the app better t... ⇲

UI issue

User interface feels cluttered

Fix: 1. Customize your dashboard: If the app allows, rearrange or hide features you don’t use often to create a more streamlined experience. OR... ⇲

Profile pictures sometimes do not display

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can prevent images from loading. OR 2. Re-up... ⇲

Settings issue

Official does not remember user preferences

Fix: 1. Check app settings: Ensure that you have saved your preferences correctly in the app settings. Sometimes, preferences need to be manually... ⇲

Ads issue

Frequent pop-ups disrupt user experience

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Official app and customize how and when you receive notifications to reduc... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.6%

Neutral

3.3%

Bad experience

2.2%

~ from our NLP analysis of 23,643 combined software ratings.

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Private Data Official collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Usage Data

Cost of Subscriptions

Monthly : $14.99 Auto-renewable monthly plan
Anually: $74.99 Auto-renewable yearly plan
Weekly: $4.99 Auto-renewable weekly plan
Relationship Lifetime*: $124.99 Active for the lifetime of the relationship
Anually: $74.99 Auto-renewable yearly plan