fix problems on MyGenesis [iphone]

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—— Run into issues on MyGenesis? Get help pending when official support gets back to you!

MyGenesis
Info:
company: Genesis Health System
: https://www.genesishealth.com/mygenesis-home/my-genesis-faq/
: www.genesishealth.com
Chat with our AI-based MyGenesis Support
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Features issue

Limited functionality

Fix: 1. Explore All Features: Make sure you are familiar with all the features available in the app. Check the app's help section or user guide f... ⇲
 
Login issue

Error 500 during login

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the issu... ⇲

Inconsistent login success

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Passwo... ⇲
 
UI issue

No logout button

Fix: 1. Check Settings: Look for a settings or profile section within the app where you might find the logout option. 2. Force Close the App: If... ⇲
 
Syncing issue

No connection to Apple Health

Fix: 1. Enable Permissions: Go to Settings > Privacy > Health and ensure that MyGenesis has permission to access your health data. 2. Reconnect... ⇲
 
Updates issue

MyGenesis hasn't been updated in two years

Fix: 1. Check for Alternatives: If the app is outdated and not functioning well, consider looking for alternative apps that provide similar servi... ⇲
 
Support issue

Difficult to contact developers

Fix: 1. Check App Store Listing: Look for contact information or support links in the app's App Store listing. 2. Use Social Media: Search for M... ⇲
 
Performance issue

Overall poor performance

Fix: 1. Free Up Storage: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to improve performance. 2. Restart Your... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
47.4%

Good experience
47.4%

Neutral
5.3%

~ from our NLP analysis of 38 combined software ratings.

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Patient Concierge

 Private Data MyGenesis collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Sensitive Info
    • Diagnostics
    • Other Data