fix problems on Heritage [iphone]

—— Run into issues on Heritage ? Get help pending when official support gets back to you!

Heritage Mobile by HFCU

Info:

company: Heritage Financial Credit Union

: Https://heritagefcu.com/contact-us/

: heritagefcu.com

Chat with our AI-based Heritage Support

🛠️ Common Heritage Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Heritage freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

infinite loading loop

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. You can toggle Airplane mode on and off to re... ⇲

Payments issue

transaction history not showing

Fix: 1. Refresh the app: Pull down on the transaction history screen to refresh the data. This can help load any missing transactions. 2. Check f... ⇲

bill pay errors

Fix: 1. Verify payment details: Ensure that the payment information (amount, recipient, date) is entered correctly. Double-check for any typos or... ⇲

remote deposit limitations

Fix: 1. Check deposit limits: Review the app or your account settings to see if there are any specific limits on remote deposits, such as maximum... ⇲

limited access to credit card payments

Fix: 1. Check account settings: Review your account settings to ensure that credit card payments are enabled. Look for any restrictions or settin... ⇲

remote deposit fails

Fix: 1. Ensure proper image capture: Make sure the check images are clear and all corners are visible. Follow the app's guidelines for capturing... ⇲

Zelle issues

Fix: 1. Verify Zelle setup: Ensure that your Zelle account is properly linked to your bank account within the app. Check for any setup instructio... ⇲

inability to select deposit account

Fix: 1. Check account settings: Review your account settings to ensure that all accounts are properly linked and visible in the app. 2. Restart t... ⇲

UI issue

negative balances not clearly indicated

Fix: 1. Review account settings: Check if there are any settings in the app that allow you to customize how balances are displayed. Look for opti... ⇲

no option to view statements

Fix: 1. Check the app's menu: Look for a 'Statements' or 'Documents' section in the app's menu. Sometimes, this feature is hidden under account s... ⇲

Heritage design non-intuitive

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout. Look for help sections or tutorials... ⇲

Account issue

account number not visible

Fix: 1. Navigate to account settings: Go to the account settings or profile section of the app to see if there is an option to display your accou... ⇲

Touch ID not working

Fix: 1. Re-enable Touch ID: Go to Settings > Touch ID & Passcode, and ensure that the app is enabled under 'Use Touch ID for'. If it is already e... ⇲

Face ID not working

Fix: 1. Re-enable Face ID: Go to Settings > Face ID & Passcode, and check if the app is listed under 'Use Face ID for'. If it is, try toggling it... ⇲

frequent log out issues

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix log out issues. 2. Adjust auto-lock setting... ⇲

Crashes issue

Heritage crashes

Fix: 1. Force close the app: As mentioned earlier, double-click the Home button (or swipe up) and swipe up on the app to close it. Reopen the app... ⇲

Settings issue

transactions list resets monthly

Fix: 1. Check app settings: Look for any settings related to transaction history or display preferences. Some apps allow you to customize how lon... ⇲

Slow issue

slow performance

Fix: 1. Close background apps: Double-click the Home button (or swipe up) and close any unnecessary apps running in the background to free up res... ⇲

Support issue

no 24/7 customer service

Fix: 1. Check app for FAQs: Look for a help or FAQ section within the app that may provide answers to common questions. 2. Use online resources:... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.9%

Bad experience

6.9%

Neutral

3.3%

~ from our NLP analysis of 1,598 combined software ratings.

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Private Data Heritage collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics