fix problems on Freshchat [iphone]

—— Run into issues on Freshchat? Get help pending when official support gets back to you!

Freshchat

Info:

company: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

: https://support.freshchat.com

: www.freshworks.com

Chat with our AI-based Freshchat Support

🛠️ Common Freshchat Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Gmail login issue

Fix: 1. Ensure that your Gmail account is active and you can log in through a web browser. 2. Check if you have enabled 'Allow less secure apps'... ⇲

Audible notifications rarely work

Fix: 1. Go to your iPhone's Settings and scroll down to find Freshchat. 2. Tap on Freshchat and ensure that Notifications are enabled. 3. Check t... ⇲

Slow issue

Lag in chat response display

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and mobile data to see if performance improves. 2. Clear the... ⇲

Bugs issue

Unstable app performance

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Update Freshchat to the late... ⇲

Notifications issue

Notifications not displaying from locked screen

Fix: 1. Go to Settings > Notifications > Freshchat. Ensure that 'Show Previews' is set to 'Always' or 'When Unlocked'. 2. Check if 'Allow Notific... ⇲

Apple Watch does not ring for calls

Fix: 1. Ensure that your Apple Watch is connected to your iPhone and that both devices are updated to the latest software. 2. On your iPhone, go... ⇲

Inconsistent notifications

Fix: 1. Go to Settings > Notifications > Freshchat and ensure that all notification settings are correctly configured. 2. Check your Do Not Distu... ⇲

Push notifications disappear too fast

Fix: 1. Go to Settings > Notifications > Freshchat and check the settings for 'Banner Style'. Set it to 'Persistent' to keep notifications on the... ⇲

Missing badges on app icon

Fix: 1. Go to Settings > Notifications > Freshchat and ensure that 'Badge App Icon' is enabled. 2. Restart your iPhone to refresh the notificatio... ⇲

Frequent logouts

Fix: 1. Ensure that you are using the latest version of Freshchat. Update the app if necessary. 2. Check your internet connection to ensure it is... ⇲

Cannot log into the app

Fix: 1. Ensure that you are entering the correct login credentials. Double-check for typos in your email and password. 2. If you have forgotten y... ⇲

Updates issue

User IDs removed in recent update

Fix: 1. Check the app's settings to see if there is an option to display User IDs. Sometimes, updates change visibility settings. 2. Review any r... ⇲