fix problems on NC Quick Pass [iphone]

—— Run into issues on NC Quick Pass? Get help pending when official support gets back to you!

NC Quick Pass

Info:

company: TRANSPORTATION, NORTH CAROLINA DEPARTMENT OF

: https://www.ncquickpass.com/contact-us/

: www.ncquickpass.com

Chat with our AI-based NC Quick Pass Support

🛠️ Common NC Quick Pass Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NC Quick Pass crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

Difficult to create an account

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves the issue. 2. Double-check... ⇲

Slow issue

Slow to activate HOV requests

Fix: 1. Ensure you have a strong internet connection. If you are on a weak connection, try switching to a different network. 2. Close any other... ⇲

Payments issue

Inaccurate billing for HOV usage

Fix: 1. Review your transaction history within the app to verify the charges. Go to the transaction history section and check for any discrepanci... ⇲

Confusing payment options

Fix: 1. Review the payment options available in the app by navigating to the payment section. 2. If you are unsure about a specific payment meth... ⇲

Limited transaction history

Fix: 1. Check if there is a filter or settings option in the transaction history section that allows you to view more transactions. 2. If the ap... ⇲

Late fees due to app errors

Fix: 1. Keep a record of all transactions and any errors you encounter in the app. This will help you track your usage and any discrepancies. 2.... ⇲

Error messages during login

Fix: 1. Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to rese... ⇲

Facial recognition option not functional

Fix: 1. Ensure that your iPhone's facial recognition feature is enabled and functioning properly in the device settings. 2. Restart the app and... ⇲

Settings issue

Inability to add or delete vehicles

Fix: 1. Navigate to the vehicle management section of the app and ensure you are following the correct steps to add or delete a vehicle. 2. If t... ⇲

Support issue

Unreliable customer service

Fix: 1. Use the app's help or FAQ section to find answers to common questions. 2. If you need to contact customer service, try to do so during o... ⇲

UI issue

NC Quick Pass is clunky and hard to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. If you find certain... ⇲

Notifications issue

Notifications do not clear after being read

Fix: 1. Try restarting the app to see if that resolves the notification issue. 2. Check your notification settings in the app and on your iPhone... ⇲

Crashes issue

Frequent crashes when managing account

Fix: 1. Follow the same steps as for the frequent app crashes: update iOS, reinstall the app, and clear the cache. 2. Try to limit the number of... ⇲

Bugs issue

Poor coding implementation

Fix: 1. While you cannot change the coding, you can work around issues by following best practices for app usage, such as keeping the app updated... ⇲

Account issue