fix problems on CitiBusiness [iphone]

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—— Run into issues on CitiBusiness? Get help pending when official support gets back to you!

CitiBusiness® Mobile
Info:
company: Citibank
: https://businessaccess.citibank.citigroup.com/cbusol/landing/start.action
: mobile.citibusinessonline.com
Chat with our AI-based CitiBusiness Support
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Bugs issue

Mobile check deposit not functional

Fix: 1. Check Camera Functionality: Ensure that your camera is working properly. Test it by taking a photo with the camera app. If it’s not worki... ⇲

Frequent error messages during transactions

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲
 
UI issue

Clunky user interface

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app to understand its layout and features. This can help you navigate... ⇲

Outdated design and technology

Fix: 1. Provide Feedback: Use any in-app feedback options to express your thoughts on the design and suggest improvements for future updates. 2.... ⇲

Poor overall user experience

Fix: 1. Familiarize Yourself with Features: Spend time exploring the app to understand its layout and features better, which can improve your exp... ⇲
 
Account issue

Inability to link business and personal accounts

Fix: 1. Check Account Settings: Go to your account settings within the app and look for options to link accounts. Ensure you are logged into the... ⇲

Frequent password expiration issues

Fix: 1. Use a Password Manager: Consider using a password manager to keep track of your passwords and set reminders for when they need to be chan... ⇲

Inconsistent access to account features

Fix: 1. Log Out and Back In: Sometimes, simply logging out of the app and logging back in can refresh your access to features. 2. Check for Updat... ⇲

Inability to perform basic banking tasks

Fix: 1. Explore All Features: Make sure you are aware of all the features available in the app. Sometimes, features may be hidden or not immediat... ⇲
 
Login issue

Token login process is cumbersome

Fix: 1. Save Token: If you are using a physical token, consider keeping it in a designated spot for easy access. If it’s a digital token, ensure... ⇲

CitiBusiness does not remember credentials

Fix: 1. Enable Remember Me: When logging in, ensure that you check the 'Remember Me' option if available. This should help the app retain your lo... ⇲
 
Support issue

Technical support is unhelpful

Fix: 1. Use Online Resources: Check the FAQ section on the Citi website or the app for common issues and solutions. This can often provide quicke... ⇲

Slow response from customer service

Fix: 1. Use Online Chat: If available, use the online chat feature for quicker responses compared to phone support. 2. Check Service Hours: Ensur... ⇲
 
Compatibility issue

Limited functionality compared to personal app

Fix: 1. Explore All Features: Make sure you are aware of all the features available in the business app. Sometimes, features may be hidden or not... ⇲
 
Permissions issue

Requires location services to function

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the CitiBusiness... ⇲
 
Payments issue

No integration with payment programs like Zelle

Fix: 1. Use Alternative Payment Methods: If Zelle is not available, consider using other payment methods offered by the app, such as ACH transfer... ⇲
 
Loading issue

CitiBusiness fails to load properly

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart the Ap... ⇲
 
Updates issue

Lack of updates and improvements

Fix: 1. Check for Updates: Regularly check the App Store for updates to ensure you are using the latest version of the app. 2. Provide Feedback:... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
6.2%

Neutral
1.0%

~ from our NLP analysis of 3,955 combined software ratings.

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 Private Data CitiBusiness collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content